Roger I have a problem!!!

[gman0526]

The transformer on my TS12 6100 Stream Kit decided to crap on me, I have no clue what happened When I noticed that the pump was not working I checked everything and I found the transformer was extremely hot and this is what I found :eek1:

This kit was bought on 6/06 from MD, what should I do?

Thanks in advance.

 

[sixliner6]

That must have been pretty hot. I work with the same stuff that is used to insulate the copper in the transformer and it would take alot to do that.

 

[rvitko]

Yes, the safety shut off occurs at 100C which is enough heat to deform the plastic, something went wrong and overloaded the transformer. It could be anything from a water damaged or defective driver to a jammed pump. Send the pump, driver and transformer in, provided the driver did not get wet and the pump is less than 2 years old the parts will be replaced under warranty.

Tunze USA
305 Victor St
Austin TX 78753

 

[gman0526]

No problem, it didn't get wet . I'll send it right away. TY Roger.

Jorge

PD. Forgot to ask, do I need to send the controller too?

 

[rvitko]

No, but do include a letter with your address and phone number.

 

[gman0526]

No problem, thanks again.