Rust on my 2 month ols Vortechs

[sanababit]

Hello, i bought 2 vortechs on february 2008, well today while cleaning them i noticed rust, some wierd spots and drag marks on the wet side magnet, what can i do to fix them, are they under warranty???, here are some pics

here you can see the rust on the middle screw and some wired pitting on the magnet

i have 2 pumps and both have almost the same problem, both have rust in the middle, scratches, and one pump has some rust on magnet, i cleaned it off with a towel prior to taking pic

well i hope you guys can help me, i really dont want any rust in my tank, even if its just a little, since the pumps are new, i wanted to contact first. thanks

mario

 

[EcoTech Marine]

Hello Mario,

The hairs that you have noticed are normal oxidation which occurs below the magnets protective layer, per your instruction manual. These magnets typically need replacement at the 18 month mark. However, the magnet which has a bubble may need replacement, simply email us at service@ecotechmarine.com and we'll take care of your support request.

-Tim

 

[sanababit]

Hi Tim

 

[sanababit]

Hi Tim

Thanks for your help

 

[sanababit]

hello guys, well its been 20 days and still no new magnets which they promised me, ohh and heres an update picture, this is an 800 dlls mistake, hope you learn from this

i bought these on february 4th.

 

[IceCap Service]

I notified you on 7 April that the magnets had shipped to you via UPS. They were delayed a bit as I was out of stock. You should see them shortly.
Update - Here is your Tracking number for verification
1Z15583E0346943314

 

[sanababit]

well it looks like i will receive them on the 14th, keeping my fingers crossed, thanks

sana

 

[sanababit]

well i got magnets, i will install them this weekend, i want to send you the old ones but i thru away the box with address, can you give me the address and a return number or can i just throw them away, thanks for the replacements

sana

 

[IceCap Service]

Go ahead and throw them out. No real reason to send them back to us. Hope they work out for you.

 

[Limpit]

<a href=showthread.php?s=&postid=12306326#post12306326 target=_blank>Originally posted</a> by sanababit
hello guys, well its been 20 days and still no new magnets which they promised me, ohh and heres an update picture, this is an 800 dlls mistake, hope you learn from this

i bought these on february 4th.

Your magnet looks like mine.

 

[b_vanfossen]

Limpit-

did they replace your magnets?

 

[oceanparadise1]

thats baddddd

 

[Limpit]

<a href=showthread.php?s=&postid=12558658#post12558658 target=_blank>Originally posted</a> by b_vanfossen
Limpit-

did they replace your magnets?

Yes, EcoTech sent me a replacement magnet but it had nicks on the edge that will soon turn into rust bubbles I'm sure.

Here's what my old magnet looked like with less than 3 months on it.

 

[b_vanfossen]

holy $hit! Did that scar up your glass at all running like that?

That must of done a number on your metal parameters!

 

[Limpit]

That part of the magnet does not touch the glass.
I don't even want to think of what rust went into my SPS tank though.

 

[sanababit]

well guys i got 2 new magnets and after a month the new ones already have bubbles on them... I will post pictures tomorrow, are we supose to bother these guys every month for a year to get new magnets, i hope they come up with a permanent solution, i have an sps tank too and i am afraid of whatever these will do to quality of water..... hope ecotech chimes in and gives us a reply...

sana

 

[b_vanfossen]

they are in Germany and might not get back to us for a few days....

Have the vortechs had the magnet problem for the 2 years they have been out??!!

 

[EcoTech Marine]

sanababit-

Email us at service@ecotechmarine.com and we'll take care of you. Magnets should last around 18 months but its possible yours are defective. If that's the case they'll be replaced. No problem.

-Tim

 

[sfsuphysics]

<a href=showthread.php?s=&postid=12561275#post12561275 target=_blank>Originally posted</a> by Limpit
That part of the magnet does not touch the glass.
I don't even want to think of what rust went into my SPS tank though.

I wouldn't worry too much about it, there might be some other side effects, but you won't have mass die off.

I don't know how long mine has been like this, but when I found out the EcoTech/Icecap guys fixed it right up. But I think this can arguably be more rusted than any of the above pictures.

 

[mrcrab]

<a href=showthread.php?s=&postid=12564619#post12564619 target=_blank>Originally posted</a> by sfsuphysics
I wouldn't worry too much about it, there might be some other side effects, but you won't have mass die off.

I don't know how long mine has been like this, but when I found out the EcoTech/Icecap guys fixed it right up. But I think this can arguably be more rusted than any of the above pictures.

Wow! never seen one that bad.

As for rust, pretty much the same as putting phosban in your tank.

This granular ferric oxide hydroxide filter media absorbs phosphates from saltwater and freshwater. Also absorbs silicates and dissolved organics. Does not leach absorbed substances and does not affect water pH. Long lasting and easy way to control phosphate levels permanently.

Ferric Oxide:

One entry found.

Main Entry: ferric oxide
Function: noun
Date: 1851
: the red or black oxide of iron Fe2O3 found in nature as hematite and as rust and also obtained synthetically and used especially in magnetic materials, as a pigment, and for polishing