About 2 years ago, I set up a friend with a 14g saltwater tank. I took the time to explain all the basics, checked up on him (and the tank) pretty good for 6 months. He read up on it and learned a lot about doing it successfully and decides to purchase pre-mixed (1.024) water from the LFS.
Mostly a swim tank, he did get corals from time, which typically melted away in a month or two. It was a small tank, but he religiously took a 32oz cup of water out (and put 32oz of salt water back in) 3-4x a week since it did not have a skimmer (and because it was a nano).
Skip ahead... 2 years later, he gets a little frustrated with not being able to keep inverts or (easy) corals. I take my equipment over... his clownfish are lethargic and his water is at 1.033. He's astonished since the LFS's water is 1.024... but he never learned (I know I told him) to "top off" with plain RODI water.
Anyway... the lesson is... quadruple check everything and assume nothing. For instance, I would think that he would know this from reading, learning it from my instructions (but to his defense, I'm sure he was "swimming" with information in the first few weeks), from the LFS he goes into every other week (to buy water), basic intuition (he has a college degree in biology funny enough), or even on RC (he reads things here every now and then).
I would have someone bring their refractometer over (and other equip), or take yours over to a friends and make sure your readings are the same... or just buy the $1.99 "calibrating liquid" (to zero it out). Or take it to a LFS store and compare side by side too.
Here's a couple of other quick things (again, sorry if I'm insulting you... just another check).
- Are you mixing the water COMPLETELY for at LEAST 1 hour before putting it in the tank? The recommendation is overnight... but I get it, we don't always have 2 time slots to mess with the tank... I always mix to 1.022-1.023, add the new water to the sump (furthest chamber from the return pump just in case undissolved crystals need a little more time) if I'm doing it with the MINIMUM 1 hour method. (Sounds like (mixing 10g) you're kinda doing this... but that first batch might not be completely dissolved, and if you don't check a few days later, you might find your remaining water might be stronger).
- Adding RODI water will immediately bring down the salinity... it will be safe as long as you don't do it too fast. (One cup of saltwater out, one cup of RODI in... (a few hours in-between) over a couple of days replacing a gallon or two should do the trick)
- I would say that inverts are more "sensitive" than most corals to changes in water parameters.
Anyway, I hope this helps.