Satisfaction

[Laddy]

I don't know how much good this posting will do; either you came to this forum with love or hate, however, I have to post how satisfied I am with MD. An order placed a few weeks ago was shipped with the big unit (an RO/DI unit) on back order. When I got the email informing me of this, I was a little irritated, but not upset. The order for the remaining stuff was shipped promptly which I appreciated; but the next day, the RO unit was shipped and I received it within two days. LOVE IT!!

You really can't beat the customer service of MD.

I love their catalog.

I love their site.

And as long as their pricing is competative, I'll be a customer.

Thanks,

Much appreciated from a 20 yr hobbiest.

 

[MarineDepot]

The Customer Is Always Right

The Customer Is Always Right

I don't know how much good this posting will do; either you came to this forum with love or hate, however, I have to post how satisfied I am with MD. An order placed a few weeks ago was shipped with the big unit (an RO/DI unit) on back order. When I got the email informing me of this, I was a little irritated, but not upset. The order for the remaining stuff was shipped promptly which I appreciated; but the next day, the RO unit was shipped and I received it within two days. LOVE IT!!

You really can't beat the customer service of MD.

I love their catalog.

I love their site.

And as long as their pricing is competative, I'll be a customer.

Thanks,

Much appreciated from a 20 yr hobbiest.

Hi, Laddy. Thank you so much for sharing your favorable shopping experience here on RC. Word-of-mouth is a huge influence in the aquarium hobby, so we want you to know how appreciative we are for your business and for taking the time to spread the word about our company.

We're just beginning production of our next catalog, so you should have the latest edition in your mailbox in mid-May.

To stay competitive"”well, actually, to beat our competitors"”we updated our Low Price Guarantee just last week. Now if you find a lower price, we'll not only match it, we'll give you back 10% of the difference.



And, since you bought your reverse osmosis system from us, you'll receive 15% off all your replacement sediment filters, carbon filters, DI cartridges and membranes for life.



If you need any help setting up your RO/DI system, please give us a call at 1-800-566-FISH (3474). Tech support is always free and we'd love to hear from you! We've also got a reverse osmosis video playlist on YouTube you may find useful.