Hi my name is Victor and I've done some good orders through you guys before never had a problem anyway on the last order I ordered a couple of 250 watt pfo minis some polyfilters and the Tunze magnet holders the smaller ones. My order was on hold for about a week and I had to call you guys, sucks you don't have a 1-800 number by the way , Rep didn't know why my whole order was being held up because of the magnets being sold out. So finally got the rest of my order and was put on a preorder list for the magnets and then I received an email from you guys on wednesday saying my credit card was declined happened last time also you guys had the wrong expiration date. So then I called you back and asked if you could recharge it on Friday because the card needs atleast 24-48 hours to reset the rep went and asked he said that was fine. Friday about noon got a phone call from the same rep telling me that my magnets where shipped out to someone else and if I wanted to be put back on the preorder list if I would have known this I would have used a different credit card but I was told that was fine. Any explanation why this happened. Doesn't seem fair especially since I really need them only reason I wanted to use the same card is because it's my Visa debit card please help Thank you
Shipped out my backordered magnets to someone else
- Thread starter ahman
- Start date
MarineDepot
Sponsor
HI Victor,
I apologize about the mix up with your order. There is a high demand for this product and your order was inadvertently shipped to someone else. We did have one more magnet to ship out to you and offered to ship the next one that comes in. I know there were two on your order, but we only had one available. If you would still like to continue with the order please let us know, I can send it out to you on our next shipment and expedite the shipping free of charge. I have spoken with Tunze on the magnets and we should be getting them by the end of this week.
Again I apologize for the inconvenience, please let me know if there's anything else we can do for you,
Sincerely,
Ben R.
Customer Service Manager
www.marinedepot.com
714.385.0080
I apologize about the mix up with your order. There is a high demand for this product and your order was inadvertently shipped to someone else. We did have one more magnet to ship out to you and offered to ship the next one that comes in. I know there were two on your order, but we only had one available. If you would still like to continue with the order please let us know, I can send it out to you on our next shipment and expedite the shipping free of charge. I have spoken with Tunze on the magnets and we should be getting them by the end of this week.
Again I apologize for the inconvenience, please let me know if there's anything else we can do for you,
Sincerely,
Ben R.
Customer Service Manager
www.marinedepot.com
714.385.0080
argi
Everybody Talks
Hi Victor,
I apologize for the delay in responding. Please give us a call and as long as your magnets have not been shipped for you yet, we certainly can add to your order. You can reach us at 1-714-385-0080. You can also send us an email to customercare@marinedepot.com and let us know what items you would like to add.
If there is anything else we can do for you do not hesitate to ask.
Keith M.
Marine Depot Customer Service
1-714-385-0080
http://www.marinedepot.com
customercare@marinedepot.com
I apologize for the delay in responding. Please give us a call and as long as your magnets have not been shipped for you yet, we certainly can add to your order. You can reach us at 1-714-385-0080. You can also send us an email to customercare@marinedepot.com and let us know what items you would like to add.
If there is anything else we can do for you do not hesitate to ask.
Keith M.
Marine Depot Customer Service
1-714-385-0080
http://www.marinedepot.com
customercare@marinedepot.com
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