shipping

[vijaym85]

Hi I see some items that I would like to order and I was wondering if there was anyway I could qualify for any kind of free or discounted shipping. My last order was delayed by FEDEX and I had a refund issued for the livestock, but since hardly anything survived I ended up paying shipping for very few items and I read another post where you guys helped someone in a simillar situation. Its unseasonably warm right now in NY so I wanted to take advantage of it and order now.
Thanks
Happy new year

 

[dfs/la2]

Vijaym85,

Thank you for your post. Very rarely there are FedEx delays beyond our control for mechanical difficulties or weather conditions. We apologize that you experienced such a delay. We guarantee that you will receive your order on time every time so we can certainly refund your original shipping and handling. All you need to do is PM us your order information and we will place that as a credit on file for you.

If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-334-3699 or via email at TechSupport@drsfostersmith.com and we will be happy to answer any question(s) you may have.

Sincerely,
Stacie R.

Technical Support
Drs. Foster & Smith

 

[vijaym85]

pm sent
thanks so much!