Support Centralised

[AQD_ottawa]

In an effort to provide you all with easy to follow and the best support available we have now centralised all support questions.

We urge you to go to this link to post your support question.

http://www.aquariumcomputer.com/Forum/?langid=2

Any support questions that are posted on RC will be copied to this great new forum where you will also find your answer, and you will be provided with a link here to that answer.

But to keep things a lot more simpler, please use the link above to post your question, you will receive a much faster response from the newly set up global support network that is not offered here.

We look forward to supporting you there

 

[AQD_ottawa]

BUMP!

 

[AQD_ottawa]

+2

 

[SeanT]

Hi Michael,
I have been curious about one thing.
Why are you using a new website for tech support and not the GHL forum here?
Thanks,
Sean

 

[AQD_ottawa]

Many reasons

1. GHL is a global product not jut NA
2. We can not catagorise support criterias on RC making searching for related questions impossible, this results in multiple posts about the same question.
3. Having one dedicated support forum means both Matthias and I are not running around over the internet trying to answer often the same post on 5 different forums.
4. Faster responses
5. Access to all global users (not everyone knows RC)

 

[SeanT]

Those are very good reasons.

Thanks for the explanation,
Sean