markaren
New member
Today at noon I decided to send an E-Mail to Richard @ Tampa Bay SaltWater AquaCultured Live Rock. I stumbled on this place yesterday as I was looking for more live rock.
Well, this time I thought I would go with a bit of a "Direct from the source approach" . 20lbs of Live Rock and 15 pounds of Live Sand directly from its Natural environment as its placement matures .
I live in the Orlando area and spontaneously sent a letter that I did not expected to be answered as I hoped. LOL, Was I wrong I mailed Richard a cold call letter requesting Live rock and I wanted to pick it up in 1 1/2 hours (the amount of time it would take me to drive to Tampa) HE ANSWERED..."how much do you want"?..."fill out the form on line and here is my address". By 3PM I was back home with the following goodies...some surprise hitchhikers ...some kind of spider crab, snails, urchin, star fish, plants, coralline algae galore, and quite frankly a ton of stuff I do not know about...little fan things that open and close, barnacles, sponges and so on.
Exceeding my expectations...It seems Richard grasps the secret of giving more than the customer expects, a successful approach reserved for a those that provide a product that simply can not be matched with less than a true passion for delivering as presented. Thank you Richard .
Well, this time I thought I would go with a bit of a "Direct from the source approach" . 20lbs of Live Rock and 15 pounds of Live Sand directly from its Natural environment as its placement matures .
I live in the Orlando area and spontaneously sent a letter that I did not expected to be answered as I hoped. LOL, Was I wrong I mailed Richard a cold call letter requesting Live rock and I wanted to pick it up in 1 1/2 hours (the amount of time it would take me to drive to Tampa) HE ANSWERED..."how much do you want"?..."fill out the form on line and here is my address". By 3PM I was back home with the following goodies...some surprise hitchhikers ...some kind of spider crab, snails, urchin, star fish, plants, coralline algae galore, and quite frankly a ton of stuff I do not know about...little fan things that open and close, barnacles, sponges and so on.
Exceeding my expectations...It seems Richard grasps the secret of giving more than the customer expects, a successful approach reserved for a those that provide a product that simply can not be matched with less than a true passion for delivering as presented. Thank you Richard .
