I ordered a dosing pump from Avast a few weeks ago. Paid for 2 day shipping. Pump arrives and is dead. Email Avast, they tell me to try a few things, still nothing. They then tell me they will email me a return slip and send out a new one, but to email them again later to remind them. So I email them later in the day to remind them and then hear nothing for 3 days. So I call and they email me a return slip and say they will send another pump out. Few days later, still no pump. I call to find out what is going on and they tell me they won't send a new pump out until I send the dead one back. Are you kidding me? I tell them to send a new pump out immediately as I need an ATO pump. Justin says he will send one right out. A WEEK later and still no new pump or any explanation. So it is now two weeks from the time I got the dead pump and I have nothing but excuses from them. They are in VA, I am in MA. Not a long way to ship. I will not order from Avast Marine again. Customer service is a joke.