Terrible Experience

[Garage1217]

Wow, I figured he would be saying a few thanks. Could be busy or traveling but will keep watching the thread to see if he acknowledges the generosity

 

[Clark Griswold]

Snapdragon was last online 7/19...I am sure she is busy.

 

[evsalty]

<a href=showthread.php?s=&postid=15410819#post15410819 target=_blank>Originally posted</a> by Clark Griswold
Snapdragon was last online 7/19...I am sure she is busy.

If she was last online on the 19th then I wounder why she did not say thanks or anything at all about Dr Foster's $200 gift certificate post on the 14th?

 

[OwenInAZ]

Maybe she's too busy figuring out how to spend her $200

Seriously, that was amazing customer service. I will definitely look more closely at my F&S catalog next time it comes!

 

[evsalty]

I am thinking it is another woman scorned thing like yesterdays little event..lol.

I mean seriously if I saw that kind of response and from the owner of the company no less I would be saying thank you. Perhaps Clark misposted the date.

 

[0rbital]

I like Dr. Fosters and Smith I order VHOs, halides, and other dry goods/chemicals from them regularly. They beat just about everybody on prices and shipping.

 

[sen5484]

thats what it is all about right there.... hope you get everything you ever wanted... race keep doin your good deeds and the great will prevail...

 

[macboat]

I believe liveaquaria will see more orders coming because of this thread.

 

[Korrine]

I have ordered from drs f/s quite a few times. Fish once and I still have them and they are doing very well

I once had an issue w/a light bulb. It turned on the first day I put them in and then wouldn't turn on again. I switched out the "bad" bulb with a good bulb from another socket to make sure it wasn't the socket(or whatever you call the thing that you plug the light itself into) that was bad. The "good" bulb lit up right away.

I proceeded to call drs foster/smith with my order # in hand (glad I saved that paper) and told the customer service rep what happened. He then sent me a new bulb and a shipping label to send the bad bulb back to them. I didn't even have to pay shipping to send the bad one back. I'm thrilled they stand behind their products and do have such great customer service.

Korrine