Thank You Joseph!

[fishermike]

Some of you may recall that I was critical of MD 's return policies regarding defective merchandise in a recent thread. Today I received my replacement SCWD and it too leaked. I was able to finally figure out where the leak was coming from and get a picture of it that I forwarded to MD explaining my problem. I did this all after they had been closed for the day. Within 15 minutes I received a call from Joseph reassuring me that he would make the situation right. In my opinion, this is outstanding customer service and definately goes beyond expectations. I truly appreciate the phone call and your doing so has ensured that I will continue to do business with MD in the future. Problems are inevitable and as long as you are willing to work with me to make them right I will continue giving you my business.

Joseph is a class act and I for one appreciate his efforts, thank you!!!

 

[MarineDepot]

Thanks for posting this. Joseph has taken a bit of a beating of late, and I know he takes it very personally. I'll make sure he sees this thread.

 

[misskimi]

Joseph is a great person to deal with, I have been buying from Marine Depot for years. One of the main reasons is Joseph, he is always polite, helpful and very professional and goes out of his way to make thing right for me. All the people are great at Marine Depot. Keep up the Superior Customer Service and thank Joseph for me.

 

[ericblaine]

Jospeh is the man! My Brother Dean and I have been dealing with Jospeh for a long time and its been great. Sometimes we just call Joseph for advice on reefkeeping and our tanks have been better and better in part to Joseph and his advice. When we do need to buy things from Marine Depot, Jospeh always points us in the right direction. In fact, when we call Marine Depot, we ask for Joseph and only deal with him. He's the best!

 

[The Escaped Ape]

I'd like to second all the good things said about Joseph. Always polite and helpful and ready to offer useful advice. One of the main reasons I continue to shop at MD.

 

[MDP]

Pleased to see this thread. Joseph is unfailingly helpful and his advice is bang on the mark. Tom and i are both dealing with Marine depot from Japan and I have to say I have not had a single problem with any order form Marine depot.

Definitely my "LFS" of choice.