This is getting old
- Thread starter Mark426
- Start date
Grandlotus
Member
I wish ecotech would drop this whole cloud based system and just make it a program on the computer that can be updated.
90% of the time when I press a button it says please wait and then times me out!
90% of the time when I press a button it says please wait and then times me out!
Alex Y EcoTech
RC Sponsor
Mark,
Are you using either Google Chrome or Safari as your web browser? Also, I would recommend power cycling your ReefLink/re-starting your Connection Manager to help troubleshoot the issue.
Are you using either Google Chrome or Safari as your web browser? Also, I would recommend power cycling your ReefLink/re-starting your Connection Manager to help troubleshoot the issue.
AMEN!!!
I am willing to pay a programmer a very reasonable sum of $$ to make the original configuration utility usable for the G3 products. It worked perfectly....why fix things that aren't broken?
EcoTech Support
New member
We are aware of the connectivity issues on EcoSmart Live and are taking steps to make sure you are always connected. Please stay tuned for updates in the near future.
babyjess210
Active member
I don't even bother with the web. I tried Google Chrome, IE and Mozilla and could not add my new Radion G3 Pro the other night. Iphone app was able to find the radion and add to my aquarium. Sorry EcoTech but there are a lot of issues
Tradewinds
Well-known member
Using Google Chrome - Encountering the same error today at 03:15 CST while attempting to change my Vortech schedule.
Update: Contacted support who informed me ESL was down due to site maintenance. When I tried to login a little later I got the following message:
Which is better than the other message IMO, as you know they are working on the site.
Update: Contacted support who informed me ESL was down due to site maintenance. When I tried to login a little later I got the following message:
Which is better than the other message IMO, as you know they are working on the site.
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Tradewinds
Well-known member
More connection errors this morning... :debi: Yes, I am using Google chrome and power cycled the Reeflink.
Hopefully, the updates Alex spoke of will alleviate these woes.
Hopefully, the updates Alex spoke of will alleviate these woes.
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Eastamherstbias
New member
I just tried it and it looks to be working.
Well you can fix ESL all you want, it's not going to fix not having internet access.
You are excluding a portion of your customer base, and for what? Because someone doesn't want to update the config utility? A G3 is a G2 pro no? yes I know it's different guts and all, but the CU will program the light, just doesn't show the UV channel, so I can't really see how this can be that major of an issue to fix.
If you're not going to maintain the CU, then at least come out with a local controller that we can use with your products that does not require the internet.....I'm sure there are plenty of us that are willing to buy it.
