no, the box was in good shape, i got a few snails and an emerald crab and they are all doing fine. The replacement policy is one of the main reasons I buy from them. I think the cost of shipment is worth it, plus since there arenot any lfs close to my area, even if a lfs had this good of a return policy I would have to drive all the way there again.
I guess all of these creatures are sensitive, I just hate to see one die from something like transport.