Trouble with Radium 250w/20000K bulbs

explorer364

Premium Member
Has anyone had any problems with the Radium 250watt / 20,000K MH bulbs that have been ordered from Marine Depot over the last 2 or 3 months? I placed on order in May which included two of these bulbs. Originally they were placed for another tank, but as things worked out - I decided to go for one large tank rather than two smaller. So, the bulbs were placed on the shelf and about three weeks ago I changed the ones out of my reef. Coincidentally about a week later I came home and the tank was dark on one side. So, I checked the ballast and then tapped the bulb lightly to see if any arc would go across the glass. When nothing happened I started to remove the bulb and then screw it back in and it fired. The next couple of days things were fine and then again - dark bulb. So, I tapped the bulb and it fired. After speaking to a number of people including Sunlight Supply I was convinced that my mogul socket had gone bad. I am getting ready to order a much larger tank so I installed a mogul socket and for two days things were fine. Then everything started falling apart. About two weeks later I came home and both sides of the tank were dark. Today, I finally got the time to take everything apart, checked all the grounds, the sockets, wiring - everything. So, after being frustrated - I fortunately had kept my last order and after comparing the two bulbs, they are different. The obvious difference was the labeling where the new bulbs state Radium - made in Germany - 250 watt - 7y - with an E inside of a triangle. The old bulbs are in a different font with the same except they state 8x without the triangle. Then, fortunately were I work, we have precise measuring devices and the socket part of the bulbs were actually a different length - the older bulbs are longer reaching the ground inside the socket. The glass on the new bulbs are longer and slightly wider than the older bulbs. Has anyone else noticed this difference???
 
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Hi Patrick,

Thanks for your feedback and we are sorry to hear that you are having trouble with the bulbs. Which type of ballasts are these bulbs being used on? Are they on pulse-start ballasts or HQI ballasts? If the ballasts you have are old, there is a chance that the capacitor or the igniter may have gotten old and is not giving the bulb enough 'juice' to ignite. Also, are there a lot of equipment on the circuit that the bulbs are on? The ballasts used for these bulbs require a bit more electricity upon start up. If the circuit is already loaded, it is possible that the ballast may be having trouble drawing enough electricity. You may want to try plugging the ballast into a different circuit in the house and/or have the two bulbs start up at different time. Also, try plugging the ballast directly into the wall socket instead of a timer and/or extension cord just to make sure that the ballast is not having trouble drawing electricity.

We do offer a 9 month pro-rated warranty on these metal halide bulbs. If you are not able to get them to work, please call us for an RMA (return merchandise authorization) number. We will be happy to test the bulb for you and issue the appropriate credit if the bulbs turn out to be defective. We are not aware of any changes to these bulbs. Often, the different printing simply denotes different lot numbers or manufacturing dates. It is also not uncommon for the design of the bulb to change slightly over time. I have sent an inquiry to our supplier and will let you know if we find out anything.

Please let us know if there is anything else we can help you with.

Sincerely,
Joseph
Marine Depot Customer Service
www.marinedepot.com
714-385-0080
 
Hello Joseph,

The bulbs are being run on a year old Sunlight Supply HQI ballast. The circuit that the ballast are run from are dedicated only to the tank lighting. My feelings at first were that either the socket or the ballast was having problems, but after putting the older bulbs back in and watching them ignite right away, I have to put those issues to rest. Also, I did an enormous amount of troubleshooting looking at both current resistance and grounding to make sure that the needed amount of electricity was being fed to the ballast. I took the sockets apart, cleaned and re-assembled everything. I have called and received an RMA. My only problem is that these bulbs have only been used for a number of weeks and to pro-rate an issue like this would disturb me. I have checked with other distributors of the same bulb and as of the 3 I checked, no one else had the E inside of the triangle. I have taken pictures of both the new and old bulbs - referencing the dark red color in the glass chamber where you should see a blue arc during ignition. The new bulbs look burned where bulbs that I have from the last two changes are completely clear with some residual fading at the ends. They will be in the mail tomorrow with a letter accompanying the differences and pictures. I would expect since these bulbs arrived defective I should receive either a replacement or a full refund.

Thanking you in advance for your prompt assistance with this matter.

Kind Regards,
 
Hi Patrick,

Can you email me (joseph@marinedepot.com) your account information so I can look up your order? The warranty from the distributor is only 30 days. Normally, the bulb would be out of warranty. The 9-month warranty is something extra that we offer to our customers. We have to base this warranty from the date that the bulb was sold (for obvious reasons).

I check up a bit further on this bulb and it looks like we have only had four bulbs returned to us this year out of all the bulbs we have sold (almost 200). Looking at those number, it does not appear to be a defective batch or a bad shipment of bulb.

I'll make sure to take a look when the bulbs come back. If the bulbs are indeed defective, I'll also check with my supervisor to see if there is anything we can do about that restocking fee.

Please let us know if there is anything else we can help you with.

Sincerely,
Joseph
Marine Depot Customer Service
www.marinedepot.com
714-385-0080
 
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