How old is it, what lights show on the display? If you have a green light when level and no lights when low, this means something is wrong at the pump, a bad pump, corroded pump connection. If you disconnect the pump and the yellow light comes back for a a low water level, all you need is a new pump. If it does not, that is a bad sign it generally means it ran in this condition for an extended time and a transistor burned out.