Tunze 6100 broken

[JER-Z]

Hi guys. I sent Roger a PM last night about this but figured I would post it here also.

My 6100 alarmed so I gave it a good cleaning however this time it wont start back up. I noticed both the transformer and the driver got very hot quickly and the pump didnt even try to start up.

What are my options? Do you guys still do repair work on these pumps?

Thanks,

Wes

 

[JER-Z]

I tried both the 6000 and 6100 "pucks" and neither worked.

I unhooked it from the 7095 and tried a 7091 single controller and the red "power" led did not light up.

It doesn't even alarm anymore. Just completely dead and it gets hot. I think I have narrowed it down to the driver.

 

[rvitko]

Yes, the driver is toast, send it in and I will see what we can do, parts are had to come by as major electrical parts are no longer made, I do have a good used driver though, if that is all you need, we can fix you up. Worst case we can get you a discount on a new pump.

Tunze USA
305 Victor St
Austin TX 78753

Include a note with return address and phone number.

 

[JER-Z]

Awesome thanks. I'll try to get it in the mail today.

Wes

 

[JER-Z]

Package is on it's way via Fedex

 

[JER-Z]

Roger,

According to FedEx tracking, the package will arrive at your place today.

Thanks,

Wes

 

[JER-Z]

Hi Just checking in to see if you had a chance to take a look at the pump.

Thanks,

Wes

 

[rvitko]

I got it, but I haven't opened the box yet, I typically start a repair the day after it arrives, I will get to it today. I usually get to repairs around noon.

 

[JER-Z]

Roger,

Got my package yesterday. Thanks for the quick turn around and excellent Customer Service. You are the man!

Wes