tunze 6101 failure

[brward5]

one of my 6101s has stopped working. when it tries to start, the impeller makes 1/2 turns sporadically for about 10 secs and then stops altogether. I have tried it on both of my power supplies (other pump is working fine) with no luck. Is this a known problem? There is no calcium buildup and the impeller and housing are in good shape. Pump is only about a year old. What do I need to do to repair?

 

[Jar*Head]

Just send your pump to Roger at Tunze USA and they will fix the pump for you for FREE if your pump still within the 2 yrs. Make sure you have your Point of contact, and return address inside the box and the proplem you are encounter.

 

[wartskin]

Our address is

Tunze USA
305 Victor St
Austin TX 78753

As Steve said please be sure to include your contact and shipping information in the package as well.

 

[AcroporAddict]

You might have some calcium buildup you don't see inside the motor housing. An overnight vinegar dip might dissove stuff you aren't seeing. Might be worth it before all the trouble of mailing it back to Tunze.
Dave