tunze 6101 has stopped working

[butler68]

hi my 6101 has stopped working, have checked the power supply and that isn't the fault as it work's on the other pump, it does do a few rotations and stops? i have also cleaned it aswell with no luck

thanks
si

 

[shawnz28]

When you cleaned it you did remove the impeller and clean and remove the bearing that is seated in the pump behind the impeller correct?

 

[butler68]

yes i removed the bearings and cleaned behined it, i have two pumps so i was able to swap the impellor etc over to the workin pump wich worked fine?

thanks
si

 

[rvitko]

Send it in and if we can't repair it we will replace it-

Tunze USA
305 Victor St
Austin, TX 78753

 

[butler68]

should i just put anote in with a return address, or will any other information be needed like who has asked me to send the pump in or the problems i have been having?

thanks
si

 

[rvitko]

All i need is the return address and a phone number or good way to contact you, I only have one employee so I also do the repairs.

 

[butler68]

ok thanks