Tunze Nano Drive Unit Broke

[j2me5ku]

I've had this unit for less than a year and regularly performed maintenance on the nano. However, yesterday after I finished maintaining my unit, I notice that when I turned the skimmer on the pressure suddenly dropped. I openned the pump and saw that the plastic tube that holds the magnet from the drive unit snapped.

Is my product still under warranty, and how can I get it replaced?

Could I just superglue the plastic back together inside the magnet?

Thanks,

James

 

[j2me5ku]

I looked on Tunze.com for the spare parts number in case it doesn't get covered by the warranty, and I notice the picture for the drive unit (0800.042) has only 3 impellers vs. the one that came with the Tunze Nano Skimmer which has 6 impellers.

Will there be a difference in performance due to the lack of impellers?

 

[rvitko]

I can send a drive unit no charge, I take it this is for a Nano Skimmer and not a Nano Stream? The 50Hz version has 3 long blades (picture) vs the 60Hz version with 6 short blades.

 

[j2me5ku]

<a href=showthread.php?s=&postid=11265765#post11265765 target=_blank>Originally posted</a> by rvitko
I can send a drive unit no charge, I take it this is for a Nano Skimmer and not a Nano Stream? The 50Hz version has 3 long blades (picture) vs the 60Hz version with 6 short blades.

Yes this is the nano skimmer.


PM'd

 

[j2me5ku]

Roger,

I received the drive unit. I can't express how grateful I am for the customer service you provide. Truly I will be a fan of Tunze for life.

Thanks once again

-james