Tunze Osmolator not topping off

[sondaar]

Bought this from BRS on June 26 and it was working fine throughout July. I went on vacation for 2 weeks with the wife here to baby sit the tank. She calls and says its not working so I tell her to wipe the eye clean. After 30 min she finally gets it working. 2 days later its not topping off again so she manually fills the tank till I get home. I returned home on 11 Aug. and turn power off, wipe eye that didnt have any noticable salt creep on it, put everything back together, repower and it works. Well next day same thing, next day same thing, tried repositioning the eye to a different spot in sump and it still wont fill unless I unplug the unit for 10-15 min and then repower, and that doesnt always work. I had to manually topoff yesterday but did get it to fill this morning by shutting down power. Any help would be greatly appreciated as we are leaving again this Friday the 21st for 2 days.

Thanks
Mike

 

[rvitko]

Send it in and I will replace it if it cannot be repaired.

Tunze USA
305 Victor St
Austin, TX 78753

 

[sondaar]

Do you want me to send in everything or just the controller with the eye and float?

 

[sondaar]

OK everything is packed and shipped. Should be there tomorrow 8-18-09.

Thanks
Mike

 

[rvitko]

Sounds good.

 

[sondaar]

Roger, just woundering if you received everything?

 

[rvitko]

Yup, took care of it yesterday, the controller was just buggy, it likely had some bad capacitors, but it was beyond just the one main one for the optic sensor so I just replaced the entire controller.

 

[sondaar]

Cool, Thanks for everything Roger!

Mike