tunze replacement pump

[hartlaubsreef]

i have just started doing maintenance on reef tanks. my first customer happens to have a 220 gallon setup in his dr. office. he bought a tunze pump (i beleive its a stream), and had it installed in the deco rock holder that you can get for these pumps about 2 years ago. needless to say the pump has stopped working. i tried taking it apart according to the instructions on the tunze website with no success, when i plug it into the ballast type box that runs to the multicontroller, i can feel the pump start to vibrate like it wants to work, then the alarm sounds. he wants know if the pump has a warranty, if not he wants me to find a replacement pump, it has to be one with the cord that goes to the little blue ballast type box...not sure what its called i have always wanted tunze equipment, just never had the money...i might start saving now depending on how getting this pump fixed works out....

thank you in advance!

Kurt

 

[rvitko]

If it is more than 2 years old it is out of warranty, if it has been in that rock for 2 years without cleaning I suspect it is locked up with calcium deposits. I don't think it would cost more than $100 to fix it and it is probably worth sending it in to see.

 

[hartlaubsreef]

ok so if he decides he wants it sent in where should it be sent to, and is there a fee for checking to see if it is ever repairable? not sure what he will want to do, just want as much info as i can get for him so he can then decide what to do

 

[rvitko]

No fee for checking it except shipping, if it just needs cleaning that will cost $25, otherwise parts he could likely need are the drive unit and or motor which will run about $100 for both.

Tunze USA
305 Victor St
Austin TX 78753