Tunze Silence 1073.040 quit working

[whetman]

I came home today to my Tunze Silence 1073.040 return pump not working. The impeller still spins freely but the pump itself has quit. After taking it out of the aquarium the motor itself smells burned. I have owned the pump since May of 2010. What do I need to do to start the Warranty process? This pump is obviously a very important part of my system so the sooner I can get help the better. My past experiences with your products/service have been fabulous I hope this transaction goes just as smoothly.

Thanks
Alex

 

[rvitko]

Send it in and include a return address and phone number, within a day of getting it we should no why this happened and be able to send a replacement-

Tunze USA
305 Victor St
Austin, TX 78753

 

[whetman]

Thanks

Sent it out today.