Turbelle pump cleaning problem

[Ruthie Kansas]

I am a novice, so please excuse my ignorance.

I am trying to disassemble my powerhead, which we do periodically due to lime buildup.

I am not able to remove the drive unit. The impeller comes off, but that is all.

Have I broken it?

Thanks for any suggestions you can offer.
Ruthie

 

[rvitko]

It is locked up with calcium. You can try to pull a bit harder but it likely will need to be sent in.

 

[Ruthie Kansas]

Thanks for your response. Please tell me the address for service.
Ruthie

 

[rvitko]

Tunze USA
305 Victor St
Austin TX 78753

 

[Ruthie Kansas]

Thank you very much. I'll send it right away.
Ruthie