Unhappy with Blue Zoo

[Nomad37]

I placed an order with Blue Zoo earlier this month. I had a Blonde Naso Tang delivered and was showing signs of major stress as was the other fish on the order. The Tang never recovered and died on the seeventh day. I sent several messages to notify them of the issue and have yet to receive a single response! It seems that there customer service board only works one way- when they are receiving the order. After that, you are on your own if there is a problem! There service is unacceptable in my opinion!

Mike

 

[BlueZooAquatics]

Thanks for letting us know about an issue you had with a recent order. If you let us the order number from which the loss originated, we can look up your account and see if any credits have been applied. We can also find your email address and see if there have been any emails concerning your loss which have come in since your order was received. We are sorry about your loss and will gladly issue a credit where one is due. Thank you and have a great weekend.

 

[Nomad37]

Thank you for the quick response here on Reef Central. I sent emails from the beginning with the order info. I never received a response until I posted my opinion here which I stated I was going to do in my last email. The order number was 586386 and item number 002575. Item number 001599 died this passed week but was after the seven day period. I thought the Blue Tang I ordered was not going to make it either but has made a good turn.

 

[BlueZooAquatics]

Thanks for the info. Your response are just as fast via email. The fact that you did not get a response means that we did not get the emails for whatever reason. In those cases, feel free to call us at 1-800-479-2583. I will pass your order info over to a customer service rep who will get back to you on Monday. Take care and have a good night.