Vertex skimmer...no replacement parts
- Thread starter reefboy12
- Start date
redddogg69
New member
Untrue, Contact Vertex at (714) 274-6550. They carry replacement parts for all currently produced products.
Potatohead
New member
It doesn't accept a different skimmer pump than what came with it? I find that hard to believe.
redddogg69
New member
Call the number I listed or email adam@vertextechnologies.net. If you emailed through the vertex aquaristik website it has to bounce from Germany back to California. Try the contact I've listed, or talk to Albert at AquaCave, he can put you in touch with the people at Vertex.
redddogg69
New member
It does, but not necessary, Vertex has the pumps for currently produced products. This is posted in the Aqua Cave forum and i would be surprised if the OP has talked to Aqua Cave as they are an Authorized dealer for Vertex and know the contact info.
AquaCave.com Aquarium Supplies
Hello,
Unfortunately we do nto have this part available to us at this time. I apologize for this inconvenience. Thank you.
With best regards,
Product Support Team
You can view the ticket and reply from web interface from here .
Join us on these sites:
Facebook -Twitter--Google+
email: info@aquacave.com
phone: 847-775-0640
fax: 847-775-0648
web: www.aquacave.com
Privacy: AquaCave.com respects your privacy and will never ask for personal information in an email advertisement or sell your email address to a third party.
AquaCave, Inc. · 3909 Grove Ave. · Gurnee, IL 60031 · USA
Hello,
Unfortunately we do nto have this part available to us at this time. I apologize for this inconvenience. Thank you.
With best regards,
Product Support Team
You can view the ticket and reply from web interface from here .
Join us on these sites:
Facebook -Twitter--Google+
email: info@aquacave.com
phone: 847-775-0640
fax: 847-775-0648
web: www.aquacave.com
Privacy: AquaCave.com respects your privacy and will never ask for personal information in an email advertisement or sell your email address to a third party.
AquaCave, Inc. · 3909 Grove Ave. · Gurnee, IL 60031 · USA
redddogg69
New member
What part are you looking for and for what product?
Syncra sk 400 impeller or complete pump. On no website, sicce didn't reply, vertex didn't reply, marine depot, premium aquatics, aquacave....no one could help. So I purchased another skimmer as this has been going on for 2 weeks now. Should it be this hard? I have been doing this for over 10 years and have never had to hunt something down to this extent.
redddogg69
New member
Which skimmer was this for? I don't recognize that Sicce pump as one used on either their skimmers or reactors.
redddogg69
New member
I'm assuming its an Omega series skimmer as the previous IN series (now discontinued) did not use Sicce pumps.
redddogg69
New member
I can say with complete certainty that Omega 150 parts are available. I'm shocked none of the mentioned retailers could assist you. If you call or email the contacts I posted they will without a doubt be able to get any part for the Omega series skimmer for you right away (assuming they are in stock and not awaiting a shipment of them)
Mastiffsrule
New member
Same boat as you. Had the older IN. Pump finally gave out. Searched for a month thru tons of vendors. Ended up with Nyos and love it. Tons of skim on my 180. But for the cost of Vertex you'd think the support would be better
ChimolaFish
New member
Contact Vertex. They will send a part out. I know since I bought an impeller from them not too long ago.
2wheelsonly
Member
I have had nothing but issues getting in touch with vertex...I love the look of their stuff but just assume I have to replace it if I have any problems with it.
redddogg69
New member
What is the issue? I've been able to get Adam on the phone or by email every time I've contacted him.
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