VHO Order Mistake, Plz help!

[imtheonlylp]

Saturday I ordered 4- 48" URI VHO bulbs (2 actinic, 2 daylight), an icecap 660 wiring harnes, along with endcaps and standoffs....my problem is this: i had the items in my shopping cart previously until i built up the courage to buy it all...however, i did not think about the dimensions of my hood: it is 48", so i really need the 46.5" bulbs...i requested 2nd day shipping, which puts it at my door either tuesday or wednesday...can i please edit this order? i work all day tomorrow and won't be able to contact you guys during business hours....i am about to email the sales dept. with this info as well and maybe get it corrected...any ideas? thanks a ton!

 

[MarineDepot]

Hello,

Thank you for your post, the order has most likely has been shipped already for you. If you sent an email to us regarding the change it might have been caught but unfortunately I cannot guarantee that it was changed for you. If you can provide me with an order number I can further look into it for you.

Please let me know if you have any further questions.

Walter
Marine Depot Customer Service

 

[goda]

you can fit 48 inch bulbs in a hood for a 48 inch tank. no worrys ( 48s are really like 47 or so

 

[imtheonlylp]

i must say that i contacted marinedepot and trevor helped me out a LOT!!! the order was on the shipping dock last monday morning, and because he couldnt necessarily tear apart an entire pallet just for my order, he sent me a return UPS label so i could return the lights back and they would send out the correct ones as soon as they received the old ones...i have to say THAT is customer service! i was expecting to pay shipping again for my mistake, but because marine depot takes care of their customers like this, i will continue to shop with them in the future!! thanks a lot guys!