VHO's
- Thread starter Fishfirst
- Start date
MarineDepot
Sponsor
Hello Fishfirst,
Thank you for your order with us. I apologize that the lights are not working properly for you. It can be hard to trouble shoot via posting, so if possible, please give us a call at 1-714-385-0080 so we can try to help go over different possibilities. But a couple of different things you can check is: 1) Make sure the wires are pushed fully into the endcaps; 2) Make sure the bulbs are sitting properly in the endcaps; and 3) Try switching the bulbs to see if that make a difference (as far as the flickering bulb, see if the same bulb always flickers).
Also if you wish you can contact IceCap directly for tech support at 1 (800) 7-ICECAP or via there forum here on RC.
If there is anything else we can do for you do not hesitate to ask.
Keith M.
Marine Depot Customer Service
1-714-385-0080
http://www.marinedepot.com
customercare@marinedepot.com
Thank you for your order with us. I apologize that the lights are not working properly for you. It can be hard to trouble shoot via posting, so if possible, please give us a call at 1-714-385-0080 so we can try to help go over different possibilities. But a couple of different things you can check is: 1) Make sure the wires are pushed fully into the endcaps; 2) Make sure the bulbs are sitting properly in the endcaps; and 3) Try switching the bulbs to see if that make a difference (as far as the flickering bulb, see if the same bulb always flickers).
Also if you wish you can contact IceCap directly for tech support at 1 (800) 7-ICECAP or via there forum here on RC.
If there is anything else we can do for you do not hesitate to ask.
Keith M.
Marine Depot Customer Service
1-714-385-0080
http://www.marinedepot.com
customercare@marinedepot.com
From IceCap:
Did you try the continuity test we suggest to verify if it's the bulb, wiring or ballast?
http://www.icecapinc.com/pdf/contest.pdf
Most electricians have a problem understanding our ballast. A conventional ballast know on and off. Our ballasts checks for continuity on the entire lamp load and if it finds a problem it turn off. You must cycle the power off and back on to try it again. (we suggest waiting 15 seconds between tries to allow an internal component to cool down)
Also, are your endcaps mounted, using waterproof endcaps and properly spaced so there's no wiggle room when the lamp is slid in place? If all the above is true, then turn it for two clicks and secure the outer seal but not too tightly. Also, check the lamp's pins to see that they are secure. If they are not, the bulb is no good.
Try calling Dave in service at 800-742-3227 ext. 25 if the above doesn't make sense, or just to discuss the problem.
If it's the ballast, we can authorize MD to replace it while your's is on its way back to IceCap or we can ship a new one ourselves.
Andy
Did you try the continuity test we suggest to verify if it's the bulb, wiring or ballast?
http://www.icecapinc.com/pdf/contest.pdf
Most electricians have a problem understanding our ballast. A conventional ballast know on and off. Our ballasts checks for continuity on the entire lamp load and if it finds a problem it turn off. You must cycle the power off and back on to try it again. (we suggest waiting 15 seconds between tries to allow an internal component to cool down)
Also, are your endcaps mounted, using waterproof endcaps and properly spaced so there's no wiggle room when the lamp is slid in place? If all the above is true, then turn it for two clicks and secure the outer seal but not too tightly. Also, check the lamp's pins to see that they are secure. If they are not, the bulb is no good.
Try calling Dave in service at 800-742-3227 ext. 25 if the above doesn't make sense, or just to discuss the problem.
If it's the ballast, we can authorize MD to replace it while your's is on its way back to IceCap or we can ship a new one ourselves.
Andy
MarineDepot
Sponsor
Hi Fishfirst,
Excellent..I am glad you were able to get the lights working. Also I would like to thank Andy for helping out with trouble shooting.
We carry a full line of RO/DI systems from Captive Purity, Kent Marine, SeaChem and SpectraPure. If you have any questions regarding any of the systems, please feel free to post a question here, send us an email at customercare@marinedepot.com or give us a call at 1-714-385-0080.
Thanks again for your order with us.
Keith M.
Marine Depot Customer Service
1-714-385-0080
http://www.marinedepot.com
customercare@marinedepot.com
Excellent..I am glad you were able to get the lights working. Also I would like to thank Andy for helping out with trouble shooting.
We carry a full line of RO/DI systems from Captive Purity, Kent Marine, SeaChem and SpectraPure. If you have any questions regarding any of the systems, please feel free to post a question here, send us an email at customercare@marinedepot.com or give us a call at 1-714-385-0080.
Thanks again for your order with us.
Keith M.
Marine Depot Customer Service
1-714-385-0080
http://www.marinedepot.com
customercare@marinedepot.com
