I have read the entire post and figured I'd offer my comments as an owner as well.
I purchased mine pre-owned from NYVP, it was Scott's first "Volcano" skimmmer in name.It is the 18" x 48" reaction chamber, just under 6' over all.I run an alita 40 wide open to force feed it.
Some of the things I did have to adjust to have things work properly.
1. Make sure your return line to the skimmer has no negative pressure on it. Have it above the water line with little restriction, i.e. t's, elbows, etc. I had it right at the water line and had a large snail get inside the return pipe and made a huge mess as the skimmer overflowed about 150 gallons onto the floor.
2. Feed the skimmer as much raw tank water as possible.Either gravity feed from an overflow or a portion of your ssump sectioned off to contain the raw water for your feed pump. I did the later and use a Reeflo snapper to feed it.
3. Do use a kill-a -watt to help dial in the air water mixture.I had to cut back on the flow from the skimmer body through the needle wheelby closing of the valve a little.This cut down on the turbulance and also gave smaller bubbles and more foam. I started around 126 on the Kill-a-watt and brought it down to around the 110 area.
4.Clean the collection cup regularly and use cold water when doing so as to preserve some of the slime coat.
Doing these things did help in getting better production out of the unit. A have a 300 display ,with 2 100 gallon sumps, plus the volume of the skimmer in my system. My tank is a pretty heavily loaded mixed reef , with a decent biolaod of fish.I had used an ASM g-6, H&S 200, and H&S A300 prior to the Volcano on my system.The Volcano does pull out more gunk than the others and my orp is higher now than before.
I have always had no trouble getting a hold of Scott in the past. He spent alot of time with me on the skimmer set-up.
I have not spoken to him for a few months, so maybe that has changed.I know in the past he was always very busy.Any support issue I had was done quickly and to my satisfaction.
Only issue I have is I'm still waiting for my carbon cup, to get ride of some of the skimate stink.

I hope Scott continues with his business , as the quality of his product is very high.
I'm sorry to hear that some of you have had bad customer service and that your skimmer did not work out for you.Scott was always good to me in these reguards, and I hope if I need any thing in the future it will continue.
As far as there being better options for making the air input into the skimmer larger with a differant pump, I hope Scott explores this if he feels it would increase the perfromance of the skimmer.
I know that some people say the price may be high, but I don't think you can find a skimmer of this size using the same materials and quality workmanship cheaper anywhere.
I know Scott is a very proud guy and would like to produce the best skimmer possible.
I hope in the end that everthing works out for everyone,and that these skimmers do continue.
Sorry for the long post,
Todd