pledosophy
Active member
So I got 2 lights from a company that I don't want to name. They came with a year warranty. The first light stopped firing the whites after 4 months. I went to the store I bought it at, they gave me parts to fix it. 3 hours of my time later it worked again.
The second light, 10 months later stops firing the whites. I went to the LFS they gave me the parts to fix it, 5 hours of my time later, didn't ever fire up.
So I email customer service. They tell me to bring the light to an address about 90 minutes away and I can drop it off between 9-5 and they will repair it. So I drive it out, and it is a home in a housing track. No one is home. I have lunch come back, no one is home.
I email back they give me a number to call. The number is for someone who does not work for the company, but kinda knows the guy that owns it. She speaks very little English, she hangs up on me. I get a call back 4 hours later from her husband saying he does not work for the company but he wants my address and I can pay him to fix the light (which is under warranty).
So I hit up the store I bought it at, who knowns the owner of the light company well. He says bring it in, they will get it fixed for me. Apologizes.
So I did. In June. He said it would be a couple weeks. So over the last 7 months I keep hitting him up and getting different answers. One time it is ready and he needs to pick it up, another time it is something else, another time he is shipping me one, a month later he had to order one, a month later it is one the way, Last month it was a new light is being shipped, now it is being shipped by boat from China (even though they claim they are made about 30 miles from me) etc, etc. This is all in writing so... easy to trace time and dates etc. It is January. My tank is half lit. Still.
Now I don't want to ruin someone's business. But I am kinda reaching my limit now. Also given that every product I have bought from them is defective, and they don't honor their warranty, I don't want others to be in the same boat either.
What would you do if you were me?
The second light, 10 months later stops firing the whites. I went to the LFS they gave me the parts to fix it, 5 hours of my time later, didn't ever fire up.
So I email customer service. They tell me to bring the light to an address about 90 minutes away and I can drop it off between 9-5 and they will repair it. So I drive it out, and it is a home in a housing track. No one is home. I have lunch come back, no one is home.
I email back they give me a number to call. The number is for someone who does not work for the company, but kinda knows the guy that owns it. She speaks very little English, she hangs up on me. I get a call back 4 hours later from her husband saying he does not work for the company but he wants my address and I can pay him to fix the light (which is under warranty).
So I hit up the store I bought it at, who knowns the owner of the light company well. He says bring it in, they will get it fixed for me. Apologizes.
So I did. In June. He said it would be a couple weeks. So over the last 7 months I keep hitting him up and getting different answers. One time it is ready and he needs to pick it up, another time it is something else, another time he is shipping me one, a month later he had to order one, a month later it is one the way, Last month it was a new light is being shipped, now it is being shipped by boat from China (even though they claim they are made about 30 miles from me) etc, etc. This is all in writing so... easy to trace time and dates etc. It is January. My tank is half lit. Still.
Now I don't want to ruin someone's business. But I am kinda reaching my limit now. Also given that every product I have bought from them is defective, and they don't honor their warranty, I don't want others to be in the same boat either.
What would you do if you were me?
