Where to draw the line?

Just a quick update for those interested.

I contacted the owner today and mentioned the most important issues that bothered me. Here is his response:

1) Scratches on my front door - he will send out people to take down door, sand it down and re varnish it.

2) Canopy overpriced and not practical for working in the tank - he will redesign it so that I can have easy access to work in my tank - at their cost.

3) Missing corner strips for tank - he will make them

4) Crack in tank - due to various reasons we agreed that if that tank should break he would cover my expenses and sort things out.

I guess for now (provided he actually does what he says he will) things are sorted...
 
I have been following this post and I feel really bad for you. Sounds like you have had some bad luck! Hope things get better...

I am from the Caribbean but have lived in the US and now Canada and I think I understand why suing would not be a "real" option. Out of those three countries I have lived in, the US is the only place I have heard of people suing over EVERYTHING. I was amazed. Not saying it is right or wrong but Im guessing SA is much more like the Caribbean or even Canada where you really just have to work things out without lawyers.

Anyways, good luck!
 
Thanks TriniStylez...

Yeah here people rarely sue. Companies sue each other but individuals rarely. I guess part of the reason is choice - in the US there are such a huge choice of vendors that it does not matter if you sue one and then go to the other - here if you sue one you have only one or two left!
 
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