where to track order?

They should send you an email with directions on how to track the shipment. They won't send the email until the package has been shipped.
Or so has been my experience with MD
 
haha..

after a string of instant replies.. i got a day w/o replying and what not.. i had to email 2 times to ask bout my order... they seemed to avoid my specific questions in email...

well i tried to email a diff't addy, and not the same one. hope they reply..

i've ordered many times from them b4, and no probs. this time its been 4 days w/o shipping out order and no notice what so ever. did something happen to them?
 
Hi,

Thank you for ordering with us. All the emails we received up until yesterday have been answered. We do our best to answer all emails within 24 hours and most of the time it is answered within 2 hours. I apologized if we missed your email. Please forward your information to us Via PM or send us another email at customercare@marinedepot.com. Send it attention to Ben. I will be sure to check it myself.

Ben R.
www.marinedepot.com
 
ben,

that is really wierd... the c.c. was accepted and i even got an order number and a back order number.

but other people have similar problems here on the marine depot boards.
thanks..
 
i do not want to make excuses..but this is what happened.

1st) i do not have the calling plan, ya it MAY seem like a few minutes but u never know...meaning i didn't wanan pay in case.
2) I was not available to make a call. i was in my office online, and didn't have the chance as boss was at work :P
3) i don't want to sound demanding, angry and what not,

but ya... i don't think i should've gone to the extreme to reach out, i mean they do have my info if im not mistaken ..
 
Hi Derrick,

Thanks for the update. We received a number of emails from you yesterday and one of the ones I saw was just to confirm the order. I saw that the card was initially declined and I tried to charge the card again to see if it would go through. The card did go through and that is why we are shipping it out for you. As for the cancellation emails, we received those after business hours yesterday and there was no one here to process them. I can still cancel the backordered pendants for you if you would like.

We are getting your emails and we are responding to them, but we cannot respond to all our emails immediately. Our average response time is 2-3 hours, but there are exceptions to that depending on the volume we receive and the time the email was sent.

Let me know if you have any further questions.

Ben R.
www.marinedepot.com
 
That does not make any sense. I received an email saying "

Please check with your
bank or credit card company and let us know how you would like us to
proceed.

"

I did express what I wanted you guys to do, why are you guys continuing w/ the order w/o my consent??
 
This is fulll of it.. You did not ship my order out yet, and thus PLEASE DO NOT CHARGE me for what I DID NOT WANT.

IF you did ship it out, why NOT A SHIPPING NUMBER?? MAN, this is just outrageous. I am displeased in the fact that my emails b4 this event was just empty replies. The guy taking care of me earlier stopped reply. I had to MYSELF go out and seek and ask for answers. I had to resolve by going to the boards. Otherwise I would've been jipped and confused.

PLEASE CANCEL ALL MY ORDER AGAIN.

If you saw multiple email address, why didn't you open all of them and reply at least? Why did you ignore it? Because of busiiness of operation time? I asked if you guys were shipping it individually or as a total, that is it.

You guys have diff't people sending me diff't things, telling me diff't things. PLease do not charge my C.C. or run it w/o my consent. You guys have a faulty C.C. system, or whatever my bank, my c.c. But that doesn't mean you have to go and charge it, and then if rejected, SEND me an email saying it didn't work and asking me what I'd like to do and RECHARGE IT AGAIN to see w/o consent..

Please update.. I am furious.. =\ I've ordered many times w/o problems from you guys......b4..
 
Even the customers above said they do not email you, until it is shipped. This is NOT SHIPPED YET. Please do not make things up, to charge my c.c. w/o consent.

This is full of it.
 
Hi Derrick,

It was good talking to you today. I beleive we've straightened out the situation. I will be refunding the full amount back to you as soon as we receive the package.

Ben R.
 
Hi Derrick,

I got the package back and I was able to cancel to charge to your card. Let me know if there's anything else you need.

Ben.

As for the Lakers, we'll see how they do. I'm expecting them to make it to at least the 2nd round of the playoffs. Kobe is doing well, had a triple double last week...... now only if they can stay away from Detroit and indiana :P
 
there's still a charge..can you help clear it up? i see the refund for the $313.06 on 11/23 (credited back to me). But then I see a $21 charge all of a sudden on 12/11, i dont' bevlieve i ordered anything.

It is wierd because the $21 was already credited to me and yet I dunno why I was charged again.

All in all, there shouldn't be any charges at all if i'm not mistaken.
thanks..

MarineDepot said:
Hi Derrick,

I got the package back and I was able to cancel to charge to your card. Let me know if there's anything else you need.

Ben.



Hi Derrick,

It was good talking to you today. I beleive we've straightened out the situation. I will be refunding the full amount back to you as soon as we receive the package.

Ben R.
Click to expand...
 
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