Will Ecotech sell just the magnet assembly for mp10wqd?

[bigdeeezy]

I emailed them and waiting for a response but was trying to replace the bearings last night on the MP10qwd I purchased used and found a mess...

Anyone have any experience with Ecotech selling just the magnet assembly to an aquarist?

Sucks they cant just sell us the assembly below...would make our lives way much easier

<a data-flickr-embed="true" href="https://www.flickr.com/photos/157838844@N08/51000694073/in/dateposted/" title="Screenshot 2021-03-03 152048"><img src="https://live.staticflickr.com/65535/51000694073_3c6b0d7226_w.jpg" width="375" height="336" alt="Screenshot 2021-03-03 152048"></a>

 

[nly04]

I have similar issue and they did not sale piece part. They can repair for you if you send the whole thing back but it in your own risk since they can said it not repairable. They sale spare part on their part store, other than those part you have to send in.

 

[bigdeeezy]

I have similar issue and they did not sale piece part. They can repair for you if you send the whole thing back but it in your own risk since they can said it not repairable. They sale spare part on their part store, other than those part you have to send in.

Just finished having a chat with them to make sure we both are not wasting time and shipping money with my case. Told them my issue and they said that they will help to take care of me.

Looks like ill be submitting an RMA and sending the dry side in to them. Lets hope I get some good results!

 

[Dennio]

Just finished having a chat with them to make sure we both are not wasting time and shipping money with my case. Told them my issue and they said that they will help to take care of me.

Looks like ill be submitting an RMA and sending the dry side in to them. Lets hope I get some good results!

Curious are you still under the warranty? or are they going the extra mile?

 

[bigdeeezy]

Curious are you still under the warranty? or are they going the extra mile?

Highly doubt it is still under warranty as I purchased used. But we will see what happens. Will share with you guys the results once it gets there and their determination.

 

[Kawika]

I dropped my mp10wqd dry side that I bought used and broke the casing. They went out of there way to help me by repairing it for free even though it was 3 months out of warranty. There customer service is top notch.


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[D-Nak]

I've never been burned by Ecotech Marine. I've sent numerous items in for repair and they've always taken care of me. When my Vectra M1 died for no reason, I sent it in for repair and they sent me back a brand new one. Just a couple of months ago, when I misplaced my power supplies for my Versa dosers, they sent me three new ones and all I had to pay was shipping.