lpsluver
New member
Re: Order# W000361006
I just wanted all reader to understand this. I ordered a male Genicanthus fish last Tuesday. When I ordered it I was told that the fish was male, which is why I bought it. Since you have a flat shipping rate I decided to order a couple of other small items because it would cost no more money for shipping (this was the only reason I purchased these additional items).
The following day (Wednesday) I received a female Genicanthus instead of a male and I already have this fish and had no use for a second one. I was willing to think that this was an "honest mistake" even though people in the industry know that male and female Genicanthus angels are strikingly different in appearance.
You effectively said "oops". You checked and the male was still available so you sent a replacement. Meanwhile I had to find someplace for the fish. I took it to fish store I do business with, after they agreed to take it off of my hands.
The following day (now Thursday) I left work to get the fish that was delivered to my local FedEx Kinkos. Got it home, opened the box only to find a Multibarred Angel (a Paracentropyge) instead of the male Japanese Swallowtail that I ordered. The fish that I ordered and the fish that I received are also strikingly different in appearance. This was not a mistake. This was ignorance on someone's part (your wholesaler that you get these fish from). Once again I had to find a home for this fish since I already have a dwarf angel in my tank.
You told me that the males that the wholesaler had were not healthy but they would keeping looking and send me one when they find a good one.
I called today because I am not willing to wait any longer for a fish that may or may not be shipped to me and may or may not be shipped correctly. I asked for a refund of the cost of the fish and the shipping. You will only refund the cost of the fish, stating that shipping is non-refundable. I explained to the person on the phone (Robert) that I only ordered additional items for the reason I stated above and that I burned a half a tank of gas finding homes for the fish that you sent to me in error. I expected as a gesture of good faith that you would have refunded me the shipping as well. I was wrong and now you have lost me as a customer of live goods and dry goods.
I was more than patient with you but you did not respond in kind. Your loss I guess.
I just wanted all reader to understand this. I ordered a male Genicanthus fish last Tuesday. When I ordered it I was told that the fish was male, which is why I bought it. Since you have a flat shipping rate I decided to order a couple of other small items because it would cost no more money for shipping (this was the only reason I purchased these additional items).
The following day (Wednesday) I received a female Genicanthus instead of a male and I already have this fish and had no use for a second one. I was willing to think that this was an "honest mistake" even though people in the industry know that male and female Genicanthus angels are strikingly different in appearance.
You effectively said "oops". You checked and the male was still available so you sent a replacement. Meanwhile I had to find someplace for the fish. I took it to fish store I do business with, after they agreed to take it off of my hands.
The following day (now Thursday) I left work to get the fish that was delivered to my local FedEx Kinkos. Got it home, opened the box only to find a Multibarred Angel (a Paracentropyge) instead of the male Japanese Swallowtail that I ordered. The fish that I ordered and the fish that I received are also strikingly different in appearance. This was not a mistake. This was ignorance on someone's part (your wholesaler that you get these fish from). Once again I had to find a home for this fish since I already have a dwarf angel in my tank.
You told me that the males that the wholesaler had were not healthy but they would keeping looking and send me one when they find a good one.
I called today because I am not willing to wait any longer for a fish that may or may not be shipped to me and may or may not be shipped correctly. I asked for a refund of the cost of the fish and the shipping. You will only refund the cost of the fish, stating that shipping is non-refundable. I explained to the person on the phone (Robert) that I only ordered additional items for the reason I stated above and that I burned a half a tank of gas finding homes for the fish that you sent to me in error. I expected as a gesture of good faith that you would have refunded me the shipping as well. I was wrong and now you have lost me as a customer of live goods and dry goods.
I was more than patient with you but you did not respond in kind. Your loss I guess.
