Had an experience and thought I would share since there isn't much on this company.
Saw a blue Gig from these guys so I ordered it. It arrived DOA, so I immediately contacted the number listed on their site. They asked the condition it arrived and agreed that it was DOA and issued me a store credit for the price I paid.
They then asked what I was looking for and offered a much larger but more common colored bright neon green Haddoni for the price I paid for the smaller blue gig. I was just looking for a healthy carpet at the time so I agreed. They explained to me how a Haddoni was easier to care for and a much better shipper than the Gigs.