14 Day Guarantee question

[mxmarks]

So the powder blue tang I posted about earlier passed away while I was getting my hospital tank set up. He was doing much better when I left for work, but was laying in the sand when I got home. By the time I got the temperatures the same, his gills had stopped moving =( =(

But the real kicker is, Tuesday was the last day of the liveaquaria.com guarantee. It was 14 days. He passed after midnight.

This is the first time I've ever ordered from them, so I was wondering, is there any chance if I call and plead my case I may be able to get anything? I have taken all the steps to preserve the body like they ask, and I'm just devistated. This was the most expensive fish purchase Ive ever made, and while I know rules are rules, I just wasn't sure if anyone had ever dealt with them before and thinks they may be willing to help me out this once.

Thanks.

 

[Mildot]

i cant guarantee anything, but i have ordered from them quite a few times in the past, only had one problem with a coral and they made right by it without any problem, The folks there are Top Notch (in my experience anyway) thats why they are one of only two places i trust with our business anymore. you should give them a call during daytime hours and see if they can help you,

 

[dfs/la2]

Mxmarks,

Thank you for your post. We sincerely apologize for the loss of your Powdered Blue Tang. Please call us at 1-800-334-3699 or PM us and we would be more than happy to assist further in this matter.

Michelle L.
Live Aquaria
Drs. Foster and Smith