250W 10000K MH BULB - USHIO & Lumatek 250W/120V Digital Ballast

[easygoer2]

I bought 1 of each on 6/20 and again on 8/24. Could not buy both at the same time because of the cost. I just recieved the 2nd order and was excited about getting these lights going. After the setup and fired these up 1 bulb is a bright yellow and the other one is'nt. Now how long is the burn in on the bulbs? I can't use them if soming doesnt change. Each bulb and ballast was about 200 dollars. I can send pictures if it would do any good. You will not believe the differance till you look at it.
easygoer2

 

[MarineDepot]

Hello,

Thank you for your post, the normal burn in time is about week. if you do not see a change after the burn in time please contact me with the original order number, so that I can arrange an exchange for the bulbs. Please let me know if you have any further questions or concerns.


Walter

Marine Depot Customer Service

 

[easygoer2]

Thanks I'll let them go for a week and will see what happens. Thanks again for the fast reply. This is why I buy from MD.
easygoer2

 

[MarineDepot]

Hi easygoer2,


Thats great to hear! Please keep me updated on the bulbs


Thanks again for the kind words!

Walter

 

[easygoer2]

Walter, I need to get with you on the bulbs. They have been setup for alittle over 1 week and everything still is the same. Can I get a number to call?
Thanks, Randy

 

[MarineDepot]

Hi Randy,

You can call me at 1-877-8 WEBFISH Just ask for Walter



Walter

Marine Depot Customer service

 

[easygoer2]

Walter, I recieved the new bulbs and they look great. No color differance in the two. The bad bulbs were shipped out today. Thanks for the help on this problem that I had. Marine Depot went above and beyond taking care of this customer. This is why I buy from you guys. If anyone has a question or needs help Walter is the best one to talk to .
easygoer2

 

[MarineDepot]

Hi Randy,

Thanks for the kind words and feedback! I'm glad to hear that your new bulbs are working properly. I'll keep an eye on the tracking information, to get you refunded quickly. Thanks again for your patience and for letting me assist you!

Happy Reefing!


Walter

Marine Depot Customer Service

 

[easygoer2]

Walter, have the bulbs arrived yet?
Randy

 

[MarineDepot]

Hi Randy,

Yes they have arrived, the refund was issued yesterday. please keep in mind that it may take up to 1-7 business days for the credit to appear on your credit card statement, depending on your Credit Card Company.

Please let me know if I can be of any further assistance to you.

Thanks again! Happy Reefing!

Walter