600gal (96x48x30)

[Fliger]

OMG! Man, I totally feel for you. Search for "Troll" in the Vendor feedback forum, eerily similar. I have only read this last page and will read more in a few. I don't even know what to say, you are way too nice of a guy for this to happen to. Regardless of one year, two years, whenever you set it up .... its COMPLETELY the builder's responsibility to get this taken care of. Wow, and there was just a thread about rimless tanks and how eurobracing is SO much better. Yet the last the splits like this I remember on RC were all eurobraced tanks.

 

[erics3000]

Wow fliger you might have a point. It is possible that the euro bracing does not let the tank flex at all and put more stress on the seams. 1 year warranty is crazy. I need to check with glass cages what kind of warranty I will get on my new tank. You would think they would have this down to an art by now.

 

[clownnrnd]

1year warranty is rediculous. Looks to me like either faulty craftsmanship or bad silicon. there is no way a tank should come apart after 1 year. I'm coming into 12 months w/ my AO tank hope this does'nt happen to me. That's all I would need. Good luck and I am sorry to hear this about your tank.

Chad

 

[Fliger]

I just read some more. Come on, its not the moving. Thats ridiculous. Tanks get moved all the time. This is silicone failing plane and simple. I don't think you and Troll are the only ones. Notice the thread's title. Pix are from Conceyted

http://www.reefcentral.com/forums/s...d=948964&perpage=25&highlight=ao&pagenumber=1

Used to be

 

[cward]

<a href=showthread.php?s=&postid=10455242#post10455242 target=_blank>Originally posted</a> by Fliger
I just read some more. Come on, its not the moving. Thats ridiculous. Tanks get moved all the time.

I think at this point any scenario is pure speculation. No matter what caused the problem, it still stinks.

 

[melev]

Definitely contact AO. They made offer you an equitable solution, such as repairing it for a fee.

Perhaps that silicone was bad, and AO did everything right.

I think I'd fix the tank myself if it was me and the company couldn't help me.

 

[tomasz]

Is this making me think about my tank. 500g, all that water on the floor.

 

[spazz]

after seeing the pictures i would say it is the fault of aquarium obssessed. alot of tank that i have see custom built have the braces in the corner cross each other to give the corners better support. it may not look as nice but the seams never pull apart like that. the only other thing i can think of is the guys that put the tank together didnt clean the edges with acitone before they siliconed it together. dirt and oil form your hands can make for a poor bonding surface. the silicone will stick for a while but its not the greatest bond. if aquarium obsessed does not go good for this that you need to spread the word about there warrantee. that is a bunch of poo poo. 1 year on an aquarium is not the standard in this industry. oceaniac and all glass have life time warrantees. they should at least have a 5 year warrantee.
in my mind if they only warrantee there aquariums for 1 year then they make below standard aquariums and people should be informed about this. im sure you paid them a lot of money for there product. now they should back up thet product.
good luck with this. in the end im sure you will redo the tank and it will be alot better. i have helped in the cutting apart of a starfire tank and resiliconeing it. if you need any pointers let me know.

 

[cward]

It might be the fault of the manufacturer, but it could easily be related to something else, like a deflecting or unleveled stand or floor. Until Shawn finds out for sure, I don't think it's a good idea to blame AO in this public forum.

 

[Norm R]

<a >Originally posted</a> by cward
Until Shawn finds out for sure, I don't think it's a good idea to blame AO in this public forum.

Agreed. There is a long, long list of possible factors or combination of factors that may have caused this. We could speculate all day long....

 

[clekchau]

<a href=showthread.php?s=&postid=10458085#post10458085 target=_blank>Originally posted</a> by tomasz
Is this making me think about my tank. 500g, all that water on the floor.

i think all of us thought the same thing

 

[Fliger]

Any updates? I'm sure we're the last people on your mind but I know I wasn't the only one with a huge pit in my stomach (and who checked their silicone well last night!)

Well, there still is the question of why a company would only warrantee a tank for one year. We're talking serious home damage, fire damage, even electrocution ... seriously. A pool of water and ballast should never meet. And of course livestock, time, cost ... Or should the 12 month warrantee be a subtle hint? I've seen LIFETIME warrantees from other builders.

IMO if it was an uneven stand or something like that its one thing. But if it were bad silicone, that falls back on the builder. And I don't buy the stress from moving bit either. Every tank gets moved to some extent and it would always be my word against theirs with this line of thinking. Tanks are hoisted, rolled, tilted ... all the time. I'm no tank builder but how can the silicone not be strong enough to handle a tank ... moving. Water pressure has to be stronger than that - I'd think glass would break before silicone gave. By that thinking, no builder would EVER be liable for a tank failing. "Its the movers fault". I'm sure Arnar's monster Deltec tank would already be out of warrantee before water was even put in.

I'm not blaming anyone, just amazed at standing behind such an important piece of equipment for only 12 months. It still could be a bad stand, bad floor, who knows. But the other reasons just seem like excuses to me.

 

[cward]

I agree that a 1 year warranty is weak.

 

[clekchau]

didn't ao mess up on sanjay's big tank also?

 

[Treg]

I think the AGE warranty is only 1 year also. Unless you buy their stand, then its 5 year....


I think.

 

[erics3000]

<a href=showthread.php?s=&postid=10458085#post10458085 target=_blank>Originally posted</a> by tomasz
Is this making me think about my tank. 500g, all that water on the floor.

I know what you mean I just order a 300 from Glass Cages. I went with low iron for the 2 viewable sides.. Glass Cages does use that black steel trim around the corners.

Hopefully they work something out with you.

 

[CAreefer]

It isn't just AO either, all manufacturers have their problems. They put out lots of tanks. They can't all be perfect. IMO it's how they take care of the ones that aren't that counts the most. We will see how LeeMar takes care of theirs. I know how they've taken care of it for the last 2 years!

CAReefer

 

[Aquarium Obsessed]

Well obviously this is very bad news. We are always very sorry for anyone's loss. Very hard to say what has caused the problem in this case but the bottom line is we need to get this fixed asap.

Shawn please give us a call and we will figure out a way to help you.

(705) 719-9111

Aquarium Obsessed

 

[szwab]

Shawn one thing you may want to look into before resetting your tank are the vertical supports of you stand. IMHO the vert. supports should always be under supporting the horizontals. When the stand settles. which they all do to some extent, the trick is for it to do this in an evenly. With the vert extending up past the horizontals they are essentially separate surfaces that may not move in unison with the rest of the stand top. This could create pressure points even with foam under the tank since your dealing with 5,000+ pounds. Not saying this was the cause but definately something worth checking in your process of trying to figure out why the tank failed.

 

[cbui2]

now thats what i call customer service.