6055.240 trnasformer

[myfrostymember]

hey I have had 2 power supply go bad in the past year. the first one I just replaced and didnt think it would be covered under warranty. this one im seeing you telling people to send them in to get warranty if they are less then 2 years old. im not sure when i got mine (exact date) how can I tell if its worth sending in? what type of turn around time is on that? Should I order one to get my pumps back working and then have the replaced one an extra?

What could be causing the failure? any ideas?

thanks matt

 

[rvitko]

The power supplies do not last forever, the life span you can reasonably expect is 3-4 years. They are a basic, off the shelf, laptop/netbook switching type power supply. Temps over 80F, humidity over 70% will greatly shorten the expected life. For warranty coverage they need to be sent in with a receipt. As long as no water got into the power supply and it is less than 2 years old, it will be replaced under warranty.

 

[rvitko]

BTW, with regards to turn around, the day after they arrive, we open them, check for water damage, so long as everything is clear and the receipt is included we ship a new one that day. Unfortunately we have to have a receipt for the power supplies, we have no other valid way to date them as they are bought thousands at a time and the manufacture date could be a year or more out from when they were packed with a pump and shipped.

Send to:

Tunze USA
305 Victor St
Austin, TX 78753