There are a possible causes and all are mechanical and simply repaired. Unlike impellers, propellers only work in one direction so a mechanical stop is used on synchronous, non controllable prop pumps.
First, be sure the pump is not used on a wavemaker, cycling on and off more than once every 15 minutes (longer is preferred) will cause a broken propeller or front housing and such damage is not covered by warranty.
1) The propeller assembly is bound to the shaft by calcium or debris, it should freely spin and slide up and down on the shaft. This is critical as correcting a backwards spin involves the prop hitting the front cover, stopping and falling back spinning the right way. A backwards spin is normal on start up, it is the past of least resistance but should correct within 2 seconds.
2) The propeller is broken, if the ends of the prop are damaged it can clear the front stops and keep spinning backwards. The prop should come to a smooth taper and both blades should be the same length.
3) The front housing is damaged, the cross hatch in the front has 4 stop tabs on the back, assuming the front housing has not been modified or replaced with a wider housing, the tabs may be broken by wavemaker use. The prop can then clear the stop tabs.
4) The voltage may be too low but this is very unusual in the continental US. If for example though the furnace and MH lights kicked on at the same time, it could be a possibility, voltage below 105V can be a cause.
5) The propeller assembly may have been improperly assembled or the disk 6065.792 lost during a previous disassembly.