6200 came off again

[Fliger]

Hi Roger, the 6200 fell off the holders that you sent me again. I slid a new one in there (you sent me two) and it came off that also. I realized it's not the clip that's worn down, it's the actual Stream itself. The "female" part I guess you can say.

Can you please LMK what I should do? I'm a little nervous - for now I can tie it together with some fishing line or something, but I'm hoping to get it fixed. Unfortunately I need the flow, I designed this tank around using Streams.

This time I wasn't so lucky, it slammed some of my SPS together, hopefully they'll be OK. I was extremely lucky that I had it down at 30% - 60% at the time.

Thanks,

David

 

[rvitko]

Can you spare the one bad pump for a while and ship it? If not I would suggest attaching it with silicon since this can be removed later if necessary. Apply a thin film and slide the rail in and let it cure for a couple hours at least.

 

[Fliger]

Hi Roger, I can send it in. Please just shoot me a note with an address. It might be a week or so. I actually tied it up with fishing line and it works great for now.

Do you need the receipt? I got my 6200's from Premium Aquatics.

Thanks again!

David

 

[rvitko]

The production date likely still covers it under warranty. Send it without transformer to

Tunze USA
1304 Monica St
Austin TX 78758

 

[Fliger]

Hi Roger, they are down and dry. If I send them on Monday, 8/29 do you know how long it will be until they will be back to me? They are both really loose and rattle on their holder clip. I do not want to put them back in my tank unless there is a more snug fit. Unfortunately I lost a few nice SPS the last time it fell off.

I should be getting my new tank mid September and setting it up right away.

Thanks,

David

 

[rvitko]

It takes about 3 days from AZ and to AZ and would take at most 2 days to figure out.