A Very Happy Customer

[drgorecki]

I'd like to share my great experience with Marine Depot. This was my first time ordering from Marine Depot and it won't be my last. I know this store from a long time and now, I decided to buy some aquarium supplies.
I received my order on time. Very fast shipping and outstanding packing.

Also, I want to mention that the Marine Depot's Customer Support is awesome. We can get almost immediate answers on our questions.

Please see the pictures.
Thank you

 

[MarineDepot]

Thank you so much for sharing!

Thank you so much for sharing!

I'd like to share my great experience with Marine Depot. This was my first time ordering from Marine Depot and it won't be my last. I know this store from a long time and now, I decided to buy some aquarium supplies.
I received my order on time. Very fast shipping and outstanding packing.

Also, I want to mention that the Marine Depot's Customer Support is awesome. We can get almost immediate answers on our questions.

Please see the pictures.
Thank you

:love2:

We genuinely appreciate you taking the to jump on RC and share your thoughts, not to mention posting photos of the packaging job our warehouse crew did. We love what we do so it really means a lot to us when hobbyists follow-up to share their shopping experiences with us. If you've got time, we'd love it if you could write a product review (or two?) about the items you purchased on our website after you've had a chance to use them. They're super helpful to your fellow aquarists so we try to encourage folks to write one whenever we get the chance. If not, no biggie! Thanks again for the awesome post. It made our day!

 

[frags7]

Thats a nice packaging job, smart to put the liquids in plastic. I just got an order from them and it had my eheim pump, mp10 and reefkeeper in the same box as a test kit. I opened the box and reached around in the popcorn packaging for my items to find my hands getting wet thinking thays funny why is it wet Well I was getting regents on my hands!

 

[frags7]

Thats a nice packaging job, smart to put the liquids in plastic. I just got an order from them and it had my eheim pump, mp10 and reefkeeper in the same box as a test kit. I opened the box and reached around in the popcorn packaging for my items to find my hands getting wet thinking thays funny why is it wet Well I was getting regents on my hands! Really put a damper on the excitment of my package arrival.

 

[MarineDepot]

We'll Replace Your Test Kit

We'll Replace Your Test Kit

Thats a nice packaging job, smart to put the liquids in plastic. I just got an order from them and it had my eheim pump, mp10 and reefkeeper in the same box as a test kit. I opened the box and reached around in the popcorn packaging for my items to find my hands getting wet thinking thays funny why is it wet Well I was getting regents on my hands! Really put a damper on the excitment of my package arrival.

Hey, frags7. Thank you for shopping with us. A leaky test kit is definitely atypical"”otherwise we would institute a protocol to place them all inside plastic. We certainly apologize for the inconvenience. We'd be happy to replace that test kit for you. Please call us (1800-566-FISH) at your earliest convenience and we'll get you all squared away.