American Marine Pinpoint Calcium Monitor (bad)

[Deleted member 143833]

The 1st week of Jan I revieved my American Marine Pinpoint Calcium Monitor (purchase date 12/28). I've used the meter 2-3 times since then; I test about every 2-3 weeks. Today I went to use the meter and it will not calibrate; I tried new, unopened solutions and it still will not calibrate (flashes and report 'err'). I guess the unit has failed???? I've been sure to rince (with RO) after each use and I checked the battery, no difference, still errors.

If I could return it for credit I would; after reading the reviews it appear that nobody has been happy (OK, 2 people out of 56 reviews); I guess I should have read the reviews;(

Where do I go for repair/replacement; I think the unit has a 2 year warranty. Kind of unhappy that it would fail so quickly

Thanks,
Ken

 

[MarineDepot]

Hi Ken,

I'm sorry to hear that your American Marine Pinpoint Calcium Monitor stopped working correctly. You would need to contact Lou at American Marine for repair or replacement, American Marine is more than happy to take care of the warranty for you as they prefer to handle any warranty issues with their units directly with the customer, you may contact them at 800-925-4689 or by visiting their website at www.AmericanMarineusa.com

Please let me know if you need a copy of your invoice as proof of purchase for any warranty service.

Walter F
Marine Depot Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax