i've been going there for years also. i know steve pretty well after all these years and was curious on why you guys might think he's a PIA to deal with? is it b/c he doesn't say much? doesn't smile? well..after all these years, i dont' think i've really seen him smile or say much to me either. haha.
but once you get to know him, he's a pretty cool guy. he does get some of the nicer stuff that you usually don't see and if you don't see what you're looking for, you can ask him and he'll try to get it next time.
PTF is the only place i go to since all the places people like to go to are always in the OC area and don't even get me started on that Monrovia Fish store...but like all stores there are good stuff and bad stuff. it's up to you to find the good stuff.