I just bought a used apex unit and started wondering why so many of them were showing up for sale within a few months of purchase. I started researching online and began to find horror stories about people who either trusted the Apex to perform its specified functions and were sorely disappointed, people who bought accessories that failed within a month or two, and those who encountered problems with Neptune customer support. Is this unit really worth all the fuss? Should I have looked at an Apex competitor, saved myself some money, and gotten a brand new unit?
Apex - Any good?
- Thread starter miktrav
- Start date
Hollifields
HOG Owners Group
IMHO Apex is the best & worth every dine. If you plan on staying in the hobby and intend on keeping high-end livestock I highly suggest an Apex.
Personally I prefer to purchase long-term investments new rather than used. As far as the probes my originals purchased five years ago still work perfect.
The few problems I've encountered were solved quickly on the community forum or within 24 hours with a call to Neptune, their customer service is outstanding imo.
Most likely the reason you are seeing more used Apex FS is because of the new Apex released.
The " hate" post you mentioned about Apex products and Customer Service is news to me. There has always been more people to praise Apex then to slam.
Personally I prefer to purchase long-term investments new rather than used. As far as the probes my originals purchased five years ago still work perfect.
The few problems I've encountered were solved quickly on the community forum or within 24 hours with a call to Neptune, their customer service is outstanding imo.
Most likely the reason you are seeing more used Apex FS is because of the new Apex released.
The " hate" post you mentioned about Apex products and Customer Service is news to me. There has always been more people to praise Apex then to slam.
The Apex unit I bought was the "new" Apex with at most a year of use based on the release date, but the user said it was only a few months old along with proof of purchase. I figured it was worth a shot. I had seen several of the new ones listed within hours of each other. and even more of the different model classics.
AdamNC
New member
People are always dropping out of this hobby for one reason or another is one reason. Another is there are some out there that have to have the latest or want to try something new. Even with the problems you read about, for every 1 problem out there, there are a hundred positives. Neptune Apex has pretty much set the standard in the industry.
I think for some, the idea of automation is wonderful, but then they forget that even computers fail. You still need to check your system manually from time to time, you still need to have multiple backups so that there cannot be one point of catastrophic failure, and you need to check the programming and make updates as needed. This is not a set it and forget it hobby.
FullBoreReefer
New member
New models come out, old models go for sale. I bought the new 2016, and sold my old Classic Lite
Apex is great, best thing I ever got for my tank. But, just like anything, you can misuse it and screw up. Just don't go in over your head and you're fine. I think a lot of people who try to do advanced programming but reay don't know what they are doing, and end up copying and pasting stuff online without really knowing what it's doing. Don't rely on any aspect of any controller that you don't 100% fully understand. But almost all major functions are pre-defined in Fusion, and those cover the majority of people. People also look for scapegoats when they fail and exit the hobby, so take any negativity about the Apex with a grain of salt. I find it incredibly well designed and reliable.
DivingTheWorld
Active member
Yes, feel better. I've been running a classic for about 3 years and love it. I wouldn't consider setting up another tank without one.
highlite2nice
New member
Apex is the best controller out, I would not run a system without a controller. The apex can be confusing with complex codes, there is a big learning curve with them, but you can set it do alot more things. if you want something a little easier I would go with a Digital Aquatics Reef Keeper. You probably see them for sale because people buy them the most
As noted, lots of short-timers in this hobby who have nether the temperament nor patience to be successful. I have read very few 'horror stories' attributable to Apex. Not that they cannot happen, but I'd suggest that far more disasters are averted than caused. I'd also suggest that user error/stupidity is often to blame. It's also important to recognize the limitations of any piece of tech and use it accordingly.
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