Apex Firmware Update - 4.10 Beta

[swearint]

I successfully updated my Apex controller to 4.10_6D11 using the new Mac utility. The only minor issue I see is that when I restart the Apex the pH and Temp are out of range which triggers the alarm. This is a temporary condition that eventually clears up, but I don't remember seeing this issue in previous versions.

Are you using the Defer statement in your alarm outlets?

Todd

 

[dcjean]

Are you using the Defer statement in your alarm outlets?

I wasn't, so I added "Defer 01:00 Then ON" at the end. It does not seem to make a difference.

 

[swearint]

I would have thought that a minute would do the trick. How long does the condition last? You could bump up the Defer duration some, but if it lasts more than a couple minutes I would contact Neptune Support and see what they think.

Todd

 

[Russter]

I successfully updated my Apex controller to 4.10_6D11 using the new Mac utility. The only minor issue I see is that when I restart the Apex the pH and Temp are out of range which triggers the alarm. This is a temporary condition that eventually clears up, but I don't remember seeing this issue in previous versions.

I had this same issue except I used a Windows 7 machine. Temp and pH slowly climbed up to correct values but started very low (around 2 pH and 20 F temp). Cleared up after a minute of so.

 

[RokleM]

Yes, that came up in a revision or two ago. For some reason it seems to take a minute or two for the probes to fire up and report odd numbers before that. Seems like it still exists, but doesn't really have any impact on things beyond a brief issue after a reboot.

 

[gbreynol]

I contacted Curt from Neptune and he doesn't think it is a Neptune issue.

"I don't think there is a bug/issue in the Apex or the VDM. There is a single command for lightning, and we just send that command. There are no options. The blue/white etc are staggered it is the AI light that is doing it."

so I am contacting AI now

Any word from AI?

 

[RussM]

It's been mentioned in several threads here about some people having a problem with temperature and other probe readings taking several minutes to normalize after a power outage or other Apex reboot. Curt is aware of this, and the fix will be in an upcoming firmware update.

 

[r6justin]

I'm a soon to be apex owner and was wondering how often updates come? is this a pretty well supported product?

 

[swearint]

In my opinion it is well supported. I would say that the frequency of updates depends on the severity of any issues that are identified. Once identified, a fix is often provided within several days to a week. I would estimate that new features are added every several months. You could look at the list of updates provided in the New User Guide to get a better idea.

Todd

 

[r6justin]

Will do, thanks! I'm an IT tech and am used to companies making software/product and quitting support after the new version next year, forcing companies to buy new software every year.

 

[cali9dub]

Any AI storm (lightining in particular) updates?

 

[RussM]

What does the "Open XML Access" option do (under Network Setup)? Will this allow you to use an RSS reader to poll the APEX without logging in? (Wasn't there an issue with having to use a secure connection (login) in order to access the RSS feed?)

That's exactly what that new option enables... Anonymous access to RSS and the XML reports.

 

[RussM]

Arg! I got bit by Tapatalk's bugs in dealing with multpage threads.. I thought I was replying to a new question, not an old one I'd already answered. Doh!

 

[Want2BS8ed]

Thanks Kenargo!
But I made a mistake, I forgot some info.. I am running a Mac, and the last time I install mono, it could do something?

caat408,

Were you able to resolve this? I'm running into the same issue.

Thanks!

Mike

 

[bvoss]

Just a little confused on what release is current and Beta.

Here is what is on the Neptune Download Page:

•AquaController Apex Owner's Manual
•AquaController Apex Firmware Revision (4.05-4D11)
•AquaController Apex Firmware Revision (4.10-6D11)
•AquaController Apex Mac Beta Firmware Revision (4.10-6D11)


I have been on a work binge for a couple months. I am still running the 4.05_4D11 beta release. Any reason Curt is showing two revisions as production releases?

Do I need to sequencially upgrade through 4.05-4D11 before I load 4.10-6D11?

 

[swearint]

I think he started oferring the previous release just in case a bug slips through and someone needs to go back. And no, you don't need to load the previous release first, each release is complete.

Todd