AquaCave = Bad Service

I think Rort has every right to state his opinion about the company. Unless there is a rule by Reefcentral stating he can't. I am relativley new to reefcentral so I don't know what the policy is. And I think Aquacave is great, however Rort is entitled to his opinion. After all this is America and this is allowed. And if you think he crossed the line and said somthing that would be pushing the limits on this freedom, it really isn't your buisness that is between Aquacave and Rort. But overall I feel Aquacave has pretty good service.
 
I just received a large order. everything was shipped in a timely manner, packaged well and nothing was broken and everything looks and works great.

i would go back to aquacave again if I needed anything.
 
You can expect a small business owner to take care of short comings. As the owner, it's your job to make your customers happy. I read four different threads and 3 said the same thing, don't answer phones and don't response to emails. I'm a business owner myself and I understand how hard it is to put up your own money and time to resolve things. But I do and my business is 1.5 years old. I've got the 3 biggest accounts in my industry, and a couple hundred small ones. I deal with customer service everyday of my life. That's why with in one year, i took over my industry.

" If you don't take care of the customer, someone else will." this is post on everything I have, website, flyer, invoices!
 
I did business with AquaCave awhile back. Had problems with light. AquaCave resolved problem and I will buy from again.
 
I just did a upgrade on my tank needed a bunch of plumbing stuff never ordered threw aquacave b4 but i gave them a shot. I called
and was transferd to Albert placed the order on tuesday and received everything on monday no problems free shipping and i live in NJ
 
I also have had good experiences w/ this vendor. I've made a few small orders with them and everything has always been in stock and shipped in a timely manner. Never had to contact them w/ a problem so I can't speak from that angle but would order from them again.
Rob
 
<a href=showthread.php?s=&postid=14574099#post14574099 target=_blank>Originally posted</a> by jkeating2005
I have had great experiences with aquacave. Anyproblems with my orders and they have taken great care of me.

thanks guys
Click to expand...

Agreed. Great Company for me.
 
<a href=showthread.php?s=&postid=14574231#post14574231 target=_blank>Originally posted</a> by rc1626
I also have had good experiences w/ this vendor. I've made a few small orders with them and everything has always been in stock and shipped in a timely manner. Never had to contact them w/ a problem so I can't speak from that angle but would order from them again.
Rob
Click to expand...

I've ordered from aquacave around ten times. Some big orders, some small. Items have always been delivered in a timely manner. I haven't had any problems which required me to call them. Pretty much the same story as rc1626. Aqua Cave is my preferred online retailer and I will do business with them again.

Nick
 
Try to return something. They accept the package and refuse to return your money, then never send back the merchandise.

I had to get the credit card company involved to get my money back.

Will never buy from them again, and I will always make sure to warn people about them in every fish forum I can find.
 
00rocko00,
Thank you for voicing your opinion.
Unfortunately, this is what happens when you try to return something without regards to our return policy.
You returned your heaters without return authorization number and you requested refund on used, fully functional items.
If you took a minute to read our return policy you would save yourself a lot of frustration.
Here is the link in case you missed it: http://www.aquacave.com/ReturnPolicy.aspx



Albert

www.aquacave.com
 
See Al, that is where you're mistaken...

I tried to get a RMA but you refused to reposnd to multiple emails, and multiple voice mails. I had no choice but to return the defective units to you without an RMA.. Mind you 5 days after I bought them.

And you know they were defective because you had me take them to your buddy to re-solder the connections and the main line still kept melting the solder joint even after he fixed it.

So, frankly I wasn't going to have those electrical hazards sit in my house unattended and possibly burn it down.

This is why you are a filthy crook who cannot be trusted as a vendor.
 
Rocko go home.

Most of us have figured out you're pretty lonely or you wouldn't be continuing on with the hostile theme here. Get over it and move on. I for one read your post and went ahead and placed an order with Aqua Cave anyway, in spite of your comments. My experience with them was great! So move on.
 
I found Aquacave to be helpful in many situations, they offered to help me out with a replacement part for a product I didn't even buy from them. However Tolson, Rocko can state his opinion I don't know if he is right or wrong but he is allowed to say what he wants to say.
 
<a href=showthread.php?s=&postid=14707983#post14707983 target=_blank>Originally posted</a> by Josh Candiotti
I found Aquacave to be helpful in many situations, they offered to help me out with a replacement part for a product I didn't even buy from them. However Tolson, Rocko can state his opinion I don't know if he is right or wrong but he is allowed to say what he wants to say.
Click to expand...

That is true, but he has already voiced his opinion numerous times. He should move on, but he clearly can not...
 
Of course Mr. Rocko is entitled to share with us the facts. But to say something like..."you are a filthy crook who cannot be trusted as a vendor, " may well be his opinion, but based on his attitude reflected in his rants, it has no basis in fact. Also claiming to be ranting on other sites is also childish.

As I have grown older I have lost patience with people who lack common courtesy. To assault Albert and his company verbally on this site is tantamount to doing so in public. He knows it, and that's why he does it.

So Josh, I appreciate your opinion in this matter but Rocko has no right to say what he wants. I don't know who the moderator is on this site but they need to pull in the reigns on a guy like this. Like hey, take it to the phone dude.
 
I agree with certain point of your's so fair enough. IMO Aquacave is a great company who goes out of their way to help everyone. Thanks Aquacave!
 
<a href=showthread.php?s=&postid=14707983#post14707983 target=_blank>Originally posted</a> by Josh Candiotti
Rocko can state his opinion I don't know if he is right or wrong but he is allowed to say what he wants to say.
Click to expand...

Actually he's can't since he's already been banned under two other user names. :lol:
 
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