AquaCave = Bad Service
- Thread starter rort
- Start date
Josh Candiotti
New member
Is that true? lol I didn't realize that, if that is the case you should deffinatley keep your mouth shut and stop creating new user names on ReefCentral.
Musho3210
New member
Ive had great experiences with Aquacave, i frequently buy from them when they have what i want. I have had only one problem where a 48" T5 light was improperly packaged and both tubes that i ordered were broken. I called them THE DAY i received the lights, after some explaining and telling of shipping info, they sent out new lights free of charge which arrived the next day. Dont always expect next day though, i live about a 45 minute drive away from them, but the fact they started the shipment the day I called in order for my package to reach me shows good customer service.
Plus they have one of the best shipping prices.
Plus they have one of the best shipping prices.
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adamblackburn22
New member
Bad experience here. I don't like to have to call around and fix problems that Aquacave should be handling. I bought a faulty reg and solenoid from them and the gauge popped off from to much pressure. After I put it back on it leaked Co2 into my house. Instead of fixing the problem themselves I have to call Milwaukee. Aquacave is just another online vendor selling the same products as the rest. I'll be taking my money to someone with better customer service. Word of advice, take care of your customers. All of them, not just the ones that live by you. 
AquaCave
.Registered Member
Adam,
Thank you for voicing your concerns.
I looked at your account and our records indicate that we contacted Milwaukee Instruments on your behalf regarding this issue. We have a CC of email Bryan at Milwaukee Instruments sent to you indicating that they will arrange Fedex pick-up of your regulator, at no cost to you, so they can inspect and repair/replace it for you. It was all done within couple hours of you reporting the problem.
Unfortunately, we can not have this resolved for you without your cooperation.
Please call or email us so we can take care of this issue in a timely matter.
Albert
www.aquacave.com
Thank you for voicing your concerns.
I looked at your account and our records indicate that we contacted Milwaukee Instruments on your behalf regarding this issue. We have a CC of email Bryan at Milwaukee Instruments sent to you indicating that they will arrange Fedex pick-up of your regulator, at no cost to you, so they can inspect and repair/replace it for you. It was all done within couple hours of you reporting the problem.
Unfortunately, we can not have this resolved for you without your cooperation.
Please call or email us so we can take care of this issue in a timely matter.
Albert
www.aquacave.com
adamblackburn22
New member
I sent PM. You read it but never responded?
adamblackburn22
New member
<a href=showthread.php?s=&postid=14768344#post14768344 target=_blank>Originally posted</a> by NeveSSL
Adam, if you'll read, bud, he asked you to call or email, not PM.
Good point, because he needs to read it through his email right and not a pm
Big differenct. Sorry. I'll send a email now.
cubsFAN
Active member
ha ha ha
ha ha ha
This is one of my favorite things ive read on rc. i can almost see him pushing you. what a bully.
ha ha ha
<a href=showthread.php?s=&postid=14768344#post14768344 target=_blank>Originally posted</a> by NeveSSL
Adam, if you'll read, bud, he asked you to call or email, not PM.
This is one of my favorite things ive read on rc. i can almost see him pushing you. what a bully.
adamblackburn22
New member
Sorry, I'm just a little annoyed with the situation. Still dosing 2 part.
sevenkillers
New member
I have ordered several times from aqua cave. Big & small. No issues here would order from them again.
