AquaPod arrived broken:( .. Kuddos to Jason

[jman77]

I just got off the phone with Jason over at Marine Depot. I wanted to let you guys know he handled the call very well, very polite and professional!

I'm getting sent a replacement AP, hopefully UPS doesn't destroy this one as well

:mad2:

 

[MarineDepot]

Hi,

Thanks for your post, I am sorry to see that the aquarium was mishandled during shipping I apologize for the inconvenience.

I'm happy to hear that Jason was able to handle this for you, Luckily we had a few still available since we only received a limited quantities.
Enjoy your new tank when the replacement arrives.

Walter F

Marine Depot Customer Services

 

[jman77]

Well I received my replacement AP12. UPS didn't managed to break this one, but it came with a bunch of scratches on the left side inside glass, very noticeable
just my luck, hopefully it doesn't cause structural problems with the tank

 

[jman77]

How do I go about getting a replacement for the AquaPod? I called CurrentUSA to tell them about the scratches and ask for a replacement, but they said to call place I purchased the tank from.

I was trying to see If i could aquascape around the scratches, but they are very noticeable and stick out like a sore thumb

 

[jman77]

here is the best pic i could get of the scratches , there are some smaller ones besides the main ones you can see, i just couldnt get them to come out in the pic.

 

[jman77]

I just got off the phone with Gido , and apparently since I placed water in the tank you will not accept this as a return. This is ridicules and totally unacceptable. I'm going to try to take up the issue with current-usa, but if it does not get resolved I will inform my CC company that you sold me damaged merchandise, and are not accepting it as return.

FYI: I have spent thousands of dollars with your company, this just might be the last order i place with you.

 

[MarineDepot]

Hi

Thanks for your response, I'm sorry to hear about the scratches, We do ask that the customer inspect their packages and contact us directly with in 72 hours. Unfortunately this aquarium system is no longer available we are also unable to take this item back from you since the aquarium is now filled with water and rocks. Please feel free to look over our Returns Procedures here http://www.marinedepot.com/help_md_return_information_return~direct~go.html#policy
I'd be more than happy to give you a store credit of 35.00 for the inconvenience you have encountered with your aquarium. Please private message your Name and order number so I can issue you your store credit.

Walter F

Marine Depot Customer Services

www.Marinedepot.com

714.385.0080 Phone

714.385.0180 Fax

 

[jman77]

Credit accepted I guess since Current no longer has any more Aquapods. PM Sent

I just hope the tank does not crack due to the scratch.

 

[MarineDepot]

Hi,

Thanks for the reply, the 35$ store credit is in place and available for you to use. When you place your next order just mention in the order comments field that you have a store credit on file. My accounting team will take care of it from there.

The cosmetic scratches on the tank should not affect the structural integrity of the aquarium.

Please feel free to contact us with any further questions you may have.

Walter F
Marine Depot Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax