dsanfilippo
Member
Hey all, my aquasurf is coming today, and I know I have to upgrade my firmware on the AC3 to get it to work, but I am having NO LUCK at all getting it to work...I know plenty of people have had to do it, can someone please help me...apparently neptune sys is closed until 2/25 ( not sure what is up with that) I posted this in the neptune vendor forum and got nothing. Please help...I am going out of town on 2/25 and would really like to have the AS dialed in before I go...
I did what the readme said to and it crashed my router...that was fun...
When I do it I do not get any dots like it says, it just goes back to the menu. I have a linksys router and shut down the DHCP and all filters, etc, I really am stuck here. Why would neptune close for a week??
this is the readme file...
NOTE:
If the firmware is being upgrade from a version less than 3.30, then make sure to save the AquaController’s
program configuration before upgrading the firmware. The internal program statement structure has
changed slightly, and the probe names may change after the firmware upgrade.
Also after the upgrade only use version 3.5 of AquaNotes. Previous AquaNotes versions do not
support the new internal program format.
********************************************************************************
*
* Updating the AquaController's Firmware
*
********************************************************************************
Follow these steps to update:
Extract the files in the zip file into a new directory. Run the ac3loader.exe application.
On the DHCP Setup tab:
Make the IP pool starting address an unused IP address on your local
network (usually something like 192.168.1.50).
Set the netmask (usually 255.255.255.0)
Make the size of pool equal to 1 or more.
Set the boot file to aqua.bin
Make sure that no other DHCP server is running on your local network. If you computer is plugged into
a router then it likely has a DHCP server running. Login into your router via your webbrowser to shut
down its DHCP.
Shut off all firewalls/filters on your PC.
Then restart the AquaController 3 by power cycling.
Press the select button and hold down during the Memory Test, when the display goes blank
release the select button.
Scroll to the update flash entry and press select
You should see several dots appear in the status text box as the firmware is downloaded.
After the download go to the selftest screen of the AquaController. The firmware version should
be 3.30S with a date of 8C07.
If you have trouble updating the firmware, please email the log on the bottom of the window to
support@neptunesys.com.
********************************************************************************
*
* Updating the Webpage
*
********************************************************************************
Follow these steps to update the AquaController's webpages. The controllers firmware must
have been updated first to revision 3.30 or this update will not work.
On the Firmware/Web Update Tab enter the login and password of your AquaController.
Put the IP address of the AquaController in the IP Address text box.
Click the Update Web Pages.
It should take about 1 minute to download the 6 web pages into the controller.
********************************************************************************
*
* Firmware Revision History
*
********************************************************************************
I did what the readme said to and it crashed my router...that was fun...
When I do it I do not get any dots like it says, it just goes back to the menu. I have a linksys router and shut down the DHCP and all filters, etc, I really am stuck here. Why would neptune close for a week??
this is the readme file...
NOTE:
If the firmware is being upgrade from a version less than 3.30, then make sure to save the AquaController’s
program configuration before upgrading the firmware. The internal program statement structure has
changed slightly, and the probe names may change after the firmware upgrade.
Also after the upgrade only use version 3.5 of AquaNotes. Previous AquaNotes versions do not
support the new internal program format.
********************************************************************************
*
* Updating the AquaController's Firmware
*
********************************************************************************
Follow these steps to update:
Extract the files in the zip file into a new directory. Run the ac3loader.exe application.
On the DHCP Setup tab:
Make the IP pool starting address an unused IP address on your local
network (usually something like 192.168.1.50).
Set the netmask (usually 255.255.255.0)
Make the size of pool equal to 1 or more.
Set the boot file to aqua.bin
Make sure that no other DHCP server is running on your local network. If you computer is plugged into
a router then it likely has a DHCP server running. Login into your router via your webbrowser to shut
down its DHCP.
Shut off all firewalls/filters on your PC.
Then restart the AquaController 3 by power cycling.
Press the select button and hold down during the Memory Test, when the display goes blank
release the select button.
Scroll to the update flash entry and press select
You should see several dots appear in the status text box as the firmware is downloaded.
After the download go to the selftest screen of the AquaController. The firmware version should
be 3.30S with a date of 8C07.
If you have trouble updating the firmware, please email the log on the bottom of the window to
support@neptunesys.com.
********************************************************************************
*
* Updating the Webpage
*
********************************************************************************
Follow these steps to update the AquaController's webpages. The controllers firmware must
have been updated first to revision 3.30 or this update will not work.
On the Firmware/Web Update Tab enter the login and password of your AquaController.
Put the IP address of the AquaController in the IP Address text box.
Click the Update Web Pages.
It should take about 1 minute to download the 6 web pages into the controller.
********************************************************************************
*
* Firmware Revision History
*
********************************************************************************
