Aquazone

[Costazul]

ref. Order number# 100357317


I ordered an Aquazone deluxe 100 on February that was defective. As instructed from MD I did sent the unit to the manufacturer for a replacement and the unit was lost in transit.

Quote my last email to CS:

George/Grant

So there's no MD support if:
First, I received a defective unit
Second, I handled the defective unit as per your intructions and was lost in transit.

Please respond as soon as possible.

 

[MarineDepot]

Hello,

Thank you for your post, I am sorry to hear about the problem your having, Unfortunately Red Sea does not allow us to handle any of their warranty service, they prefer to handle all warranty service with the customer directly. As for shipping the item back to Red Sea and possibly getting lost in transit I recommend that you contact your shipper directly with any tracking information you may have available and file a tracer request with them.
I also do recommend that you also keep in contact with Pinky at Red Sea as you have been, regarding the arrival of your package.
I have come to find out myself in the past, when we have shipped orders to your country, thru the postal service, there has always been a delay in it's arrival time, that just maybe the case in this situation.

I recommend in the future that you use Ups or Fed Ex to ship any products back to the states, I have found out in my experience that they are much more dependable than the postal service.

Please let me know If I can be of further assistance

Walter F
Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax

 

[Costazul]

I made 2 claims, I even made an investigation claim. Nevertheless, I just want to know if MD has support for his customers in this kind of situation. You already answered the question. I lost my $400 plus what the shipping cost.

Thanks for the defective unit...